2nd line Support Engineer
3 weeks ago
Job Description
Technical Support Analyst/ 2nd Line Support Engineer - Swinton - £30/35k
We are looking for a fabulous, experienced and passionate Technical Support Engineer to come and join an amazing manufacturing company based in Swinton.
It's a primary role within the business - Being the level of support that the company needs for around 500/600 users across the business.
. This role involves troubleshooting technical issues, as well as instructing users on new applications, technologies and providing timely assistance and escalating complex problems where necessary.
This is on-site and will require 5-days a week in their office in Swinton
The role and responsibilities
- Troubleshooting and resolving hardware and software issues.
- Providing guidance and support to 500/600 users across the business
- Maintain accurate records and documentation.
- Assisting in the maintenance and administration of the IT systems this includes user account permissions and access control.
- Working/ supporting documentation of procedures, troubleshooting steps and systems creation and configuration of knowledge base articles.
- Develop and maintain system monitoring and endpoint management systems.
- Physical installation of technical devices, servers etc. across the business
Essential Experience:
- 2+ years experience in a Technical Support role
- Supporting and managing Windows Desktop and Office Applications.
- Strong experience with Microsoft products (Active Directory, Exchange, Device Manager (intune) for BYOD & Windows and Teams
- Experience with Android corporate devices
- Understanding of PowerShell and JSON.
- SharePoint user and site administration.
- Understanding Networking Protocols TCP/IP, DNS, DHCP, RADIUS and basic routing and group policies.
- Basic understanding of threat analysis and endpoint security.
This would be a great role for an experienced support professional who is looking to join a company that thrives on Progression.
You will have a clear idea of where your career can go from day-1 and resources to expand your knowledge and career will be readily available.
We are looking for candidates ASAP for this position
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