2nd line Support Engineer

Found in: beBee S GB - 2 weeks ago

Swinton, United Kingdom Service Care Solutions Full time

Technical Support Analyst/ 2nd Line Support Engineer - Swinton - £30/35k



If your skills, experience, and qualifications match those in this job overview, do not delay your application.

We are looking for a fabulous, experienced and passionate Technical Support Engineer to come and join an amazing manufacturing company based in Swinton.

It's a primary role within the business - Being the level of support that the company needs for around 500/600 users across the business.


. This role involves troubleshooting technical issues, as well as instructing users on new applications, technologies and providing timely assistance and escalating complex problems where necessary.

This is on-site and will require 5-days a week in their office in Swinton


The role and responsibilities

Troubleshooting and resolving hardware and software issues.Providing guidance and support to 500/600 users across the businessMaintain accurate records and documentation.Assisting in the maintenance and administration of the IT systems this includes user account permissions and access control.Working/ supporting documentation of procedures, troubleshooting steps and systems creation and configuration of knowledge base articles.Develop and maintain system monitoring and endpoint management systems.Physical installation of technical devices, servers etc. across the business


Essential Experience:

2+ years experience in a Technical Support roleSupporting and managing Windows Desktop and Office Applications.Strong experience with Microsoft products (Active Directory, Exchange, Device Manager (intune) for BYOD & Windows and TeamsExperience with Android corporate devicesUnderstanding of PowerShell and JSON.SharePoint user and site administration.Understanding Networking Protocols TCP/IP, DNS, DHCP, RADIUS and basic routing and group policies.Basic understanding of threat analysis and endpoint security.


This would be a great role for an experienced support professional who is looking to join a company that thrives on Progression.

You will have a clear idea of where your career can go from day-1 and resources to expand your knowledge and career will be readily available.


We are looking for candidates ASAP for this position

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