IT Support Apprenticeship

IT Support Apprentice

Join Dataspire, a leading technology solutions provider passionate about transforming the educational landscape. They specialise in delivering innovative IT solutions to schools, ensuring seamless operations and empowering educators and students alike. With a dynamic team dedicated to excellence, Dataspire fosters an environment of growth and collaboration, propelling both its employees and the company forward.

At Dataspire, we invest in your future. As an apprentice, you'll embark on an enriching journey, working towards your Level 3 ICT Support Technician programme qualification under the guidance of our expert training team at Baltic Apprenticeships. You'll have access to a supportive workplace mentor and receive comprehensive training from the Baltic team.

A Typical Day in the Job:

• Own and manage first-line issues, ensuring timely resolution
• Lead incident management for allocated tickets, maintaining SLA adherence
• Identify and implement first-line fixes, promoting best practices within the team
• Contribute to service improvements as part of daily operations
• Provide backfill cover as needed, demonstrating flexibility and adaptability
• Collaborate with internal and external stakeholders to deliver exceptional service

Salary, Hours and Benefits

• Generous Holiday Package: Revel in 24 days of annual leave, with bank holidays topping up your leisure time for those well-deserved breaks.
• Indulge Your Palate: Delight in our onsite restaurant, where culinary delights await to tantalize your taste buds every day.
• Keep Fit and Energized: Access our fully-equipped gym facilities to stay active and energized throughout your workday.
• Games Galore: Unwind and recharge in our vibrant games room, where you can challenge your colleagues to friendly competitions and de-stress with a variety of entertaining activities.
• Support When You Need It: Take advantage of our comprehensive Employer Assistance Programme, available not only to you but also to your family, providing invaluable support during challenging times.
• Health Comes First: Rest assured with 10 days of sick pay at full salary, ensuring your well-being is prioritized even during illness.
• Empower Your Learning: Dive into our extensive training portal, where you'll find a wealth of resources to enhance your skills and knowledge, paving the way for personal and professional growth.
• Stylish and Comfortable: Enjoy the convenience of a provided uniform, ensuring you look and feel your best while representing Dataspire with pride.

Desired Qualities, Skills, and Knowledge

• Excellent verbal and non-verbal communication skills
• Ability to adhere to processes and procedures
• Strong team working ethic
• A proactive and can-do attitude

Your Training with Baltic

This apprenticeship equips you with the skills, qualifications, and experience needed to excel in a dynamic industry. You'll learn to navigate complex technical challenges, develop effective communication strategies, and hone your problem-solving abilities, laying a solid foundation for your future career as an IT Technician.

Next Steps

If you're ready to seize this exciting opportunity and embark on a rewarding career journey with Dataspire, submit your application today Upon receiving your CV, our dedicated team will guide you through the application process, ensuring a smooth transition into our dynamic work environment.

Eligibility Criteria

To apply for this apprenticeship, you must have the right to work in the UK and valid residency status.

Join Dataspire today and be part of a team dedicated to shaping the future of education through innovative technology solutions

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