Customer Support Representative
1 month ago
Job Description: We are seeking a highly motivated Part-Time Customer Support Representative to join our team in West Lothian. The ideal candidate will be responsible for providing excellent customer service, resolving customer queries, and ensuring a positive customer experience. If you are a problem solver with a passion for helping others or if you are looking to support your studies with some part-time work, we want to hear from you
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email, chat and social media
- Identify and resolve customer issues efficiently and effectively
- Provide detailed information about MacKinnon Watches products and services to customers
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to resolve complex customer issues
- Follow up with customers to ensure their concerns are resolved to their satisfaction
- Stay up-to-date with product knowledge and company policies
Qualifications:
- An understanding of Scottish culture
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Knowledge of tartans is a plus but not required
What We Offer:
- Competitive salary
- Flexible part-time hours
- Comprehensive training program
- Opportunities for career advancement
- A supportive and collaborative work environment
- Work-life balance initiatives
- Employee discounts on MacKinnon Watches products
How to Apply: If you are passionate about providing excellent customer service and meet the qualifications listed above, we encourage you to apply Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.
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