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Customer Support Representative

3 months ago

Linlithgow, United Kingdom MacKinnon Watches Full time

Job Description: We are seeking a highly motivated Part-Time Customer Support Representative to join our team in West Lothian. The ideal candidate will be responsible for providing excellent customer service, resolving customer queries, and ensuring a positive customer experience. If you are a problem solver with a passion for helping others or if you are looking to support your studies with some part-time work, we want to hear from you


Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via email, chat and social media
  • Identify and resolve customer issues efficiently and effectively
  • Provide detailed information about MacKinnon Watches products and services to customers
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other departments to resolve complex customer issues
  • Follow up with customers to ensure their concerns are resolved to their satisfaction
  • Stay up-to-date with product knowledge and company policies


Qualifications:

  • An understanding of Scottish culture
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
  • Strong problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
  • Knowledge of tartans is a plus but not required


What We Offer:

  • Competitive salary
  • Flexible part-time hours
  • Comprehensive training program
  • Opportunities for career advancement
  • A supportive and collaborative work environment
  • Work-life balance initiatives
  • Employee discounts on MacKinnon Watches products


How to Apply: If you are passionate about providing excellent customer service and meet the qualifications listed above, we encourage you to apply Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.