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Customer Care Associate

2 months ago

Linlithgow, West Lothian, United Kingdom MacKinnon Watches Full time

Position Overview: We are looking for a dedicated Part-Time Customer Support Representative to become a vital part of our team at MacKinnon Watches. The successful candidate will play a key role in delivering outstanding customer service, addressing client inquiries, and ensuring a seamless customer journey. If you possess a knack for problem-solving and a genuine desire to assist others, we would love to hear from you.

Core Responsibilities:

  • Provide timely and professional responses to customer inquiries through various communication channels.
  • Efficiently identify and resolve customer challenges.
  • Deliver comprehensive information regarding MacKinnon Watches products and services.
  • Maintain precise records of customer interactions and transactions.
  • Work collaboratively with other teams to address complex customer issues.
  • Follow up with clients to confirm their concerns have been adequately addressed.
  • Stay informed about product offerings and company policies.

Required Qualifications:

  • A solid understanding of Scottish culture.
  • Exceptional communication and presentation abilities.
  • Capability to manage multiple tasks, prioritize effectively, and utilize time efficiently.
  • Strong analytical skills and attention to detail.
  • Ability to work autonomously as well as part of a team.
  • Familiarity with tartans is advantageous but not mandatory.

What We Provide:

  • Attractive compensation package.
  • Flexible part-time scheduling.
  • Thorough training program.
  • Career growth opportunities.
  • A nurturing and cooperative work atmosphere.
  • Initiatives promoting work-life balance.
  • Employee discounts on MacKinnon Watches products.

Application Process: If you are enthusiastic about delivering exceptional customer service and meet the qualifications outlined above, we invite you to submit your resume along with a cover letter that highlights your relevant experience and explains why you would be an excellent fit for this position.