Alizent Service Expert

3 weeks ago

United Kingdom Air Liquide Full time

How will you CONTRIBUTE and GROW? World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3,6 million customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the company’s activities since its creation in 1902. Air Liquide’s ambition is to be the leader in its industry, delivering long-term performance and acting responsibly.

Alizent, a subsidiary of Air Liquide, has more than 250 employees based in Paris, Madrid, Leeds, Montreal, Houston, Singapour, Jakarta and Kuala Lumpur. Its end-to-end approach includes the design, hosting,implementation and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes : Monitoring & Control ; Availability & Reliability and Optimization relying on 2 main expertises : IoT and Data analytics. Thanks to our strong capacity for innovation, our international organization (projects, teams, locations) combined with our deep know-how of data and skilled proficiency in industrial processes, Alizent is today a leading player in industrial computing.

Join us to be a key part of the digitization of international companies in various industrial sectors.
Technological environment: positioning in highly innovative fields: RFID tags and barcode, on-board IT, centralized information systems in cloud, web or client / server architecture, telemetry on local units, IOT. The position offers extremely strong learning content and a variety of technologies used.

Reporting to the BSC Manager, ALIZENT is currently seeking a proactive and inventive application and systems IT support specialist (Level 1 and Level 2) of manufacturing execution applications, especially those related to logistics, planning and monitoring. The candidate might be asked to participate in different phases of enhancement projects related to these systems.

Reporting to the BSC Manager, ALIZENT is currently seeking a proactive and inventive application and systems IT support specialist (Level 1 and Level 2) of manufacturing execution applications, especially those related to logistics, planning and monitoring. The candidate might be asked to participate in different phases of enhancement projects related to these systems.

Missions/Contributions :

  • Provide level 1 and/or 2 support customer service for off-the-shelf solutions or applications developed by project teams in one area.

  • Assist functionally and technically users with contractual commitments of the use of solutions

  • Set up and monitor key activities of the solution within its ecosystem.

  • Carry out, implement and monitor action plans aimed at continuous improvement of the service (reduction of incidents, implementation of procedures, relay / coaching at level 1 ... etc ...)

  • Ensure the review of tickets within the entity and monitor the availability rate of solutions / domain,

  • Update incidents and communicate timely to the customer about progress,

  • Examine the cause of incidents and establish a diagnosis

  • Provide a temporary solution when a permanent solution is not possible

  • Assist colleagues in their tasks

  • Other tasks related to application support

  • Identify possible solution (includes verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus)

  • Escalate, in a timely manner, the more complex issues to L3 support.

  • Participate in the 24/7 application support coverage

  • Propose solutions to increase the reliability and quality of the applications as well as to reduce operating and on call costs while ensuring an adequate level of security

  • Participate actively in the updating of application’s documentation linked to support activities

___________________ Are you a MATCH?

Analyze incidents and corrective actions

Coordinate with teams on incidents (teamwork)

Communicate with internal teams and customer

Monitor the resolution of incidents

The candidate must possess the following: 

  • University degree or college diploma (3 years after high school) in information technology or computer science.

  • Minimum of 3 years of experience in the field of information systems, including 2 years as an application/system support

  • Knowledge and expertise on Pi OSISoft or any Historian tool

  • Experience in Level 0 PLC / CLX and instruments

  • Strong knowledge of SQL Server database systems

  • Strong knowledge of the Windows platforms:

    • Windows Server, 2012, 2016

    • Windows 7, 8 and 10

  • Good knowledge on network architecture

  • Customer service orientation and good communications skills.

  • Relevant experience in testing and integration of IT systems as well as troubleshooting and systems support activities.

  • Capacity and sense of leadership and ability to work in a team.

  • Good analytical skills to make business and functional analysis.

  • Willingness to be on-call 24/7

  • Spanish mandatory

  • English mandatory

Having the following would be great asset:

  • Knowledge on Windows server’s management.

  • Familiar with scripting languages (PowerShell, PL/SQL and TSQL).

  • Experience with the Google tools will be a plus (Gmail, Drive, Docs, Sheets, Google+)

  • French oral and written

  • ITIL Certified

  • Experience in cloud hosting, maintenance and management

Our Differences make our Performance


At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. About Us

A world leader in gases, technologies and services for Industry and Health.

Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

Discover what your professional journey at Air Liquide could be here

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