Customer Service Experts

3 weeks ago

United Kingdom Air Liquide Full time

World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3,6 million customers and patients. Air Liquide’s ambition is to be the leader in its industry, delivering long-term performance and acting responsibly.
Its end-to-end approach includes the design, hosting,implementation and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes : Monitoring & Control ; IoT and Data analytics. Thanks to our strong capacity for innovation, our international organization (projects, teams, locations) combined with our deep know-how of data and skilled proficiency in industrial processes, Alizent is today a leading player in industrial computing.
Join us to be a key part of the digitization of international companies in various industrial sectors.
Technological environment: positioning in highly innovative fields: RFID tags and barcode, on-board IT, centralized information systems in cloud, web or client / server architecture, telemetry on local units, IOT. The position offers extremely strong learning content and a variety of technologies used.
Reporting to the BSC Manager, ALIZENT is currently seeking a proactive and inventive application and systems IT support specialist (Level 1 and Level 2) of manufacturing execution applications, especially those related to logistics, planning and monitoring. The candidate might be asked to participate in different phases of enhancement projects related to these systems. Reporting to the BSC Manager, ALIZENT is currently seeking a proactive and inventive application and systems IT support specialist (Level 1 and Level 2) of manufacturing execution applications, especially those related to logistics, planning and monitoring. The candidate might be asked to participate in different phases of enhancement projects related to these systems.
Provide level 1 and/or 2 support customer service for off-the-shelf solutions or applications developed by project teams in one area.
Carry out, implement and monitor action plans aimed at continuous improvement of the service (reduction of incidents, implementation of procedures, relay / coaching at level 1 ... etc ...)
Provide a temporary solution when a permanent solution is not possible
Other tasks related to application support
Identify possible solution (includes verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus)
Escalate, in a timely manner, the more complex issues to L3 support.
Participate in the 24/7 application support coverage
Propose solutions to increase the reliability and quality of the applications as well as to reduce operating and on call costs while ensuring an adequate level of security
Participate actively in the updating of application’s documentation linked to support activities
___________________
University degree or college diploma (3 years after high school) in information technology or computer science.
Minimum of 3 years of experience in the field of information systems, including 2 years as an application/system support
Experience in Level 0 PLC / CLX and instruments
Strong knowledge of SQL Server database systems
Strong knowledge of the Windows platforms:
Windows Server, 2012, 2016
Windows 7, 8 and 10
Good knowledge on network architecture
Customer service orientation and good communications skills.
Relevant experience in testing and integration of IT systems as well as troubleshooting and systems support activities.
Good analytical skills to make business and functional analysis.
Spanish mandatory
English mandatory
Having the following would be great asset:
Knowledge on Windows server’s management.
Familiar with scripting languages (PowerShell, PL/SQL and TSQL).
French oral and written
ITIL Certified
Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. A world leader in gases, technologies and services for Industry and Health.


Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.


Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

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