Financial Expert

2 weeks ago


United Kingdom INCHARGE Full time

User Reactivation/Retention Expert- Remote
We are a European fintech company based in Sweden building the next generation neo bank. Our mission is to democratize financial access. We move money from A to B in a smooth way through innovative technology and personalized solutions. Our commercial team works recognizing what our users want and need to stay engaged. As a User Reactivation/ Retention Expert, you will be responsible for developing and executing strategies to reactivate dormant accounts and increase customer engagement. As importantly, leveraging your expertise in customer relationship management and retention, you will analyze user behavior, identify opportunities for reactivation, and implement targeted campaigns to win back lost customers as well as strengthen strategies for user retention. Conduct in-depth analysis of dormant user data to understand patterns and reasons for disengagement.
Collaborate with product and marketing teams to enhance the user experience and address pain points identified during the reactivation process.
Implement A/B testing and other strategies to optimize reactivation and retention efforts and improve conversion rates.
Monitor key performance indicators (KPIs) related to user reactivation/retention and provide regular reports to management.
Bachelor's degree in Marketing, Business Administration, or a related field
Strong analytical skills with the ability to interpret data and derive actionable insights
Creative thinker with a knack for developing engaging campaigns
Proficiency in CRM software and other relevant tools

We support a good work-life-balance with flexible hours and 100% remote work policy
All tools provided in order to help you achieve your highest potential
The opportunity for quick professional growth

Please note that this is a 100% remote position so you can be based anywhere in Europe, but you must have the legal right to work in your country of residence. Please send your application ASAP since the recruitment process is ongoing, as we’re expecting to complete the process in a short period of time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.



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