Director, Customer Account Manager

4 weeks ago

Edinburgh, United Kingdom W Edinburgh Full time

W Edinburgh is hiring an Account Director - Leisure Sales to join the team We invite you to play an integral part in bringing to life this unique brand in Edinburgh.
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
ABOUT THE BRAND
this 12-storey structure will be the centerpiece of Nuveen Real Estate s Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.
This W hotel aims to help redefine the citys hospitality landscape. Accordingly, itll fuse the brands signature amenities with modern design and W Happenings, highlighting whats new in design, fashion, music and culture.
While staying here, guests will benefit from the brands signature Whatever / Whenever service philosophy.
A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Lounge,a restaurant collaboration with SUSHI SAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
Reporting to the Director of Sales, the Account Director - Leisure Sales at W Edinburgh will be responsible for driving consortia, leisure and wholesale business from different markets.
Managing Luxury Leisure Sales Activities
Focuses on luxury leisure opportunities from luxury travel agencies.
Provides account management support for luxury travel agencies focused on luxury leisure individual and group business, consortia accounts located in top source markets.
Works with the Director of Sales to ensure understanding of sales strategy and effective implementation of this strategy for your responsible segments.
Management of key accounts and programs at hotels, including STARS & Luminous, American Express FHR & THC and In-House Marriott Luxury programs.
Travel to key feeder markets on business trips to participate in various industry sales calls, tradeshows, roadshows, throughout the year local and international, in assigned market sources to educate and generate awareness.
Analyze market information by using sales systems and implement strategy to achieve individual revenue goals and hotels financial goals.
Works collaboratively with GSOs, Convention Bureau, 3rd party intermediaries and other hotel counterparts to drive revenue, ensure customer satisfaction and increase market share.
Reporting of sales trips, sales actions and sales intensity plan.
Conducts checks on transient related website and makes sure all information is updated.
Building Successful Relationships
Builds and strengthens relationships with existing and new customers to enable future bookings through sales calls, site inspections, entertainment, FAM trips, trade shows, etc.
Manages relationships with the key buyers that drive business to the market to optimize account reach and share for the segment.
Effectively manages customer budgets to maximize revenue and meet customer needs and identify opportunities to up-sell products and services. throughout the sales process.
Develops strategic relationships with retail and travel management accounts with the purpose of penetrating and growing local market share and driving revenue to hotel.
Previous experience working with consortia, leisure, retail and wholesale in key source markets (U.World class training and development, including leadership development
Unlimited career opportunities (internationally and locally)
Bonus plan
Enhanced holiday entitlement
(including bank holidays) and increasing with length of service
Company pension scheme
Private medical insurance
Wellness and mental health programmes
Discounted accommodation, food and beverage in over 9,000 hotels all over the world
Discounts for your friends and family
basis, such as disability and veteran status, or any other basis covered under applicable law.

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