Director, Customer Account Manager

2 months ago

Edinburgh, United Kingdom SICCAR Full time

In this challenging economic environment, businesses are under increased scrutiny and the role of the AD is instrumental to help identify how much cost and risk can be taken out of our customer data interactions across supply chains.
Siccar are a valued and trusted partner with a collaborative relationship based on serving the interests of our customers business objectives first to leverage the long-term interests of both companies

Account Planning and Management
Lead a team of other Client Account Managers, technical support and professional services consultants who will develop and implement complex software solutions.
Responsible for the formulation of the strategic account plan and for leading its execution with rigor and discipline. Provides a lead role in all aspects of account management and coordinates account and business development activities.
Sets goals and objectives and leads efforts to achieve them, driven by a comprehensive account plan.
Develops plans to identify new opportunities within business units that have the potential for further development and executes them.
Implements all aspects of territory and account management, with focus on growth and customer satisfaction.
Applies knowledge of customer goals and objectives, applications, supported hardware platforms, marketing and business trends, and industry knowledge to assess account needs
Responsible for leading and coordinating all aspects of customer lifecycle, from opportunity identification and qualification, through negotiation and close and solution delivery, including all software and services aspects of the solution.
Successful deployment, implementation and operationalization of existing services under contract
Full and appropriate utilisation of contracted services and support agreements
Proactive ownership/management of all issues/support/commercial items
Understand Siccar roadmap and bring to architect community
Create continuous engagement with Siccar Industry group that drives “enterprise” interests or a community of interest with other Siccar account executives, which includes project reviews where appropriate (Ecosystem)
Deep understanding of business, operating model and governance process “I know, how they operate and support unilaterally and ensure that Siccar supports globally”
Builds sustainable partnerships with other EcosystemCommunications – timely, consistent, know we can count on, no spin or positional statements Technical appreciation – not looking for schmooze, resource coordination Responsive – Know when to challenge or push, know when to gather data Trustworthy – Honest, sincere. Responsive – Know when to challenge or push, know when to gather data
We currently work in a remote environment but from 2024, employees will be expected to work from our office 2-3x per week based in Edinburgh.
This role will also involve travelling to visit clients semi-regularly.
* We are not accepting overseas applications for remote working*

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