Centralised Planner

Centralised Planner (12 month FTC)

Department: Operations

Employment Type: Fixed Term - Full Time

Location: Manchester, UK

Reporting To: Nicola Myall

The Centralised Planner role is responsible for ensuring service excellence by coordinating the operational and administrative aspects of service delivery to designated clients while meeting agreed-upon performance KPIs, SLAs, and service standards.

• Efficiently schedule auditing activities by collaborating with auditors, ROMs, and Enterprise accounts, prioritising cost-effectiveness, auditor well-being, and accuracy
• Proactively manage client scheduling to minimise travel, optimise audit utilisation, and assign suitable auditors
• Schedule clients 12 weeks to 12 months in advance based on their category
• Manage client requirements, including date and personnel changes, cancellations, and general audit rescheduling. Handle invoicing related to client cancellations
• Onboard new clients and maintain relationships with IAN and Enterprise accounts as assigned
• Collaborate with colleagues and the broader team to meet client needs and resolve issues
• Coordinate with the Technical department for necessary technical checks and to address client queries
• Process client retention and de-registrations as needed
• Carry out any additional tasks or responsibilities as directed by the Head of Strategic Planning

Experience:

• Customer support background
• Proficiency in advanced computer skills and reporting

Skills and Competencies:

• Strong communication skills
• Excellent organisational and multitasking abilities
• Effective problem-solving and prioritisation skills

Personal Attributes:

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Adaptable to work under pressure and meet tight deadlines
• Approachable and engaging
• Attention to detail
• Active listening skills
• Patient and pragmatic
• Reliable and organised

FOR THE HERE AND NOW – We provide a mature and flexible ‘work your way’ culture, generous holiday allowance, a ‘giving day’ to give back to others, enhanced family friendly leave (regardless of gender), an employee assistance programme, 24-hour online GP, gym discounts, cover for a variety of healthcare, dental, optical and wellbeing treatments/services, a cycle to work scheme and paid time off when you’re physically and mentally unwell.

FOR FUN – You spend a significant percentage of your time with your colleagues (and what a great bunch of people they are) and it’s important to us that everyone contributes to an environment that is positive and full of laughs. We’ve always got something going on, from charity events and competitions to recognition events and awards and we encourage our teams to get involved and have fun along the way.

FOR THE FUTURE – To set you up for later on in life, we provide an enhanced pension scheme with generous employer contributions and a life assurance policy for peace of mind. We offer a plethora of development resources and support, including access to LinkedIn learning to support you as you develop your career with us. Last year alone we filled nearly 30% of our roles with internal candidates (which equates to almost 50 people being promoted)

Sound interesting so far?

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams
• Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.