Fluid Branding: Merchandise Coordinator
3 weeks ago
Reports To
Merchandise Director – Sales Department
Job Purpose
To support the Merchandise Director/Merchandise Consultant’s with the growth of one of Fluids key accounts, working on various projects and not limited to Merchandise store updates, collating quotes where required and coordinating product presentations and samples for the client.
Knowledge and Specific Job Skills Summary
- Superb communication skills both written and verbal
- A polite and friendly manner
- Ability to work effectively as part of a team
- Able to prioritise and manage several tasks at once
- A strong desire to achieve is extremely important
- Confident on the phone speaking with customers and team members
- Driven to achieve various sales team KPI’s
- Trustworthy and appreciates the need for confidentiality
- Good word, excel and I.T appreciation to enable a competent use of databases, spreadsheets, word processing and accounts packages
Key Accountabilities and Responsibilities
- Support with the upkeep of the client’s merchandise store
- Attend quarterly business review meetings with the Merchandise Director
- Work with the customer service team to make sure that orders are all on track
- Deal with all problem orders from start to finish
- Attend supplier meetings
- Support with collecting pricing and producing quotes
- Support with new client decks/briefs liaising with Merchandise Director & inhouse designer
- Coordinating with marketing on lead generation.
- Support with sourcing new suppliers to match the client needs
- Working with supply chain and procurement to set up supplier visits/meetings
- Support with large RFP/Projects - Collecting prices/samples/visuals
- Customer survey – To follow up on every order with a survey to make sure we are always delivering exceptional customer service and look at areas we can improve.
- Monthly non sales bonus scheme
- Standard company benefits
- Office/Hybrid/Remote
- Full Time
Experience
At least 2 years’ experience in the promotional merchandise industry (Essential)
To apply for this role please send a CV and a cover letter outlining your interest in the role to people@fluidbranding.com
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