Account Manager UK
3 weeks ago
An exiting opportunity to join the LHH Industry & Commerce team, looking after a UK Enterprise client base. We are a high performing passionate team that is all about collaboration, to include an Account Manager and Business Developer, partnering to manage a client base. The Business Developer is responsible for managing the strategic partnerships with our clients and developing new business opportunities, whilst the Account Manager drives opportunity and revenue within the existing client base.
R eporting Relationship s :
- Account Management Team Lead for Industry & Commerce
Location:
- Remote with the flexibility to work in London 1-2 time s a month .
Travel:
- Travel as required to meet with clients in person in London or across the UK
Languages:
In this role you can expect to
This a commericially focused role that sits within our Career Transition & Mobility vertical as part of the UK Sales team . The Account Manager will act as a key point of contact to HR stakeholder s, to support their people in what can be times of uncertainty that r equir es a human centre d and pragmatic appraoch .
You will work with internal and external stakeholders to ensure that LHH is serving our clients and their people, to meet short and l ong-term objectives. Overseeing thecontractual requirements and relationships with particular focus on maximising share of wallet and market share.
Core R esponsibiities :
- Ensure your portfolio delivers aworld class client experience – with a focus on retaining,quality and delivery excellence
- Partner with the Business Developers to set the strategic direction of accounts – ensuring that we retain (renew) contracts and protect our margins
- Adhere to full contract management process – ensuring effective management of client base to ensure contracts are reviewed and renewed to timescale, whilst identifying opportunity for development
- Demonstrate in depth knowledge and expertise of all accounts – providing reports and feedback to clients to drive engagement of all services
- Develop credibility & maintain professional relationships with key internal and external stakeholders
- Proactively use Salesforce to maintain account records, add meetings, customer contracts and contact details
- Collaborate with and advise stakeholders (internal & external) against the roll out requirements
The success of this role will be measured by various KPIs including but not restricted to:
- Retained and developed contracts – upgrading and introducing new services
- Accurate implementation /customer roll out (to current Best Practice standards)
- Client satisfaction through quarterly and annual reviews to measure end user experience
All About You
- A self-motivated individual with the confidence to work independently whilst also collaborating to achieve
- A background in HR Solutions would be beneficial to include but not restricted to: Career Transition, Career Development, Coaching and Recruitment.
- Commercially focused with the ability to build client relationship that will generate opportunity and drive revenue
- The confidence and compassion to work with HR during what can be a difficult time
- Ability to observe and understand process and identify areas of improvement to drive positive impact
- Able to adapt your appraoch subject to an employer’s ethos, culture and objectives
- 2-4 years’ experience in a client services role within a sales team
- Highly proficient in computer/data skills including Word, Excel, PPT, Outlook
What we offer
- Growth opportunities within a HR Solutions global leader
- We prioriti s e learning to stay agile in an increasingly competitive business environment
- We foster an open-minded environment where people spark new ideas and explore alternatives
- Additional benefits i ncluding holiday, optional health benefits, and rewards
- A permanent position with a generous salary and commission structure
- Flexible working available within core hours
About LHH
The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.
LHH exists to help individuals, teams, and organizations find and prepare for what ’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.
LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.
A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 6 0 countries around the world. We successfully help close to 500,0 0 0 candidates to enhance their careers every year. Our lo cal expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.
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