Salesforce and Business Applications Manager

1 day ago

Hatfield Hertfordshire, United Kingdom Digital Requisition Full time €65,000

Business Applications Manager Location: Hatfield, Hertfordshire (Hybrid Working)
Salary: up to £65,000 (depending on experience) + Benefits

Seeking a passionate and dedicated Business Applications Manager responsible for overseeing, advising on and coordinating the support and maintenance of software applications within large organisation.

This role is crucial for ensuring that applications meet the business requirements and technical standards set out by IT and commercial strategy and that they meet performance expectations and standards. The role will have a high degree of focus and commitment to maintaining and managing business critical applications. This includes oversight and support for Dynamics 365 F&O, Workday and iiPay, and any associated system integrations. This role will also be required to liaise and communicate with key support staff whose focus is on other systems, and use their comprehensive knowledge of business operations and system functionality to help coordinate and conduct system maintenance.

Oversee the execution of application-related proactive activities (service status checks to key application management), with particular focus on the key business systems mentioned above.
Oversee application lifecycle releases, other business/project led changes to ensure systems operate and function in accordance with the latest developments,
Prioritise, manage and escalate as appropriate, the response to critical incidents to minimise downtime and impact on business operations,
Identify recurring issues and perform root cause analysis to prevent future occurrences, presenting and escalating findings as required,
Manage and perform application configuration work within scope
Prepare for and participate in audits related to application support, maintaining accurate and clear system logs and update/deployment schedules
Oversee test management and execution, particularly for activities related to key business systems mentioned above.
Strong understanding of application architecture, databases, and software development methodologies,
Several years of experience in application support, IT service management, or a related technology field
Experience working with D365 F&O, Workday and iiPay (experience of all three systems is not required, but candidates should have relevant experience using at least one, and should have knowledge of and/or experience of similar systems in the case of the others)
Confidence to liaise with and manage service provider relationships on behalf of the business,
Release management expertise and experience, particularly in the context of wider business change and transformation,
Experience in overseeing testing and deployment of applications changes and upgrades, whether planned or unplanned.

Software & Systems Management : ITIL Service Management, Certified Information System Manager (CISM)
Technical Qualifications: Such as DMBS qualifications, certificates in SQL or other coding languages, Microsoft or other industry recognised ERP/CRM qualifications (e.g. Project Management: PRINCE2, AgilePM, PMP
Candidates with change management and/or compliance and security qualifications should also reference these if applicable

Client is an equal opportunity employer and celebrate diversity. Alternatively email Maneck Ahmed at Digital Requisition on maneck@digitalrequisition.Digital Requisition will never share your CV with a third party without your permission. At Digital Requisition we value diversity and inclusion. We want to attract people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability, sexual orientation, gender identity or any characteristics protected by law in the jurisdictions in which we operate.

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