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Admin Officer

4 months ago

Belfast, United Kingdom VanRath Full time

VANRATH are delighted to be assisting a Major client with the Recruitment of an Outreach Admin to join their growing and dynamic team.

This is initially a 2 year Fixed Term Contract with the view to extend.

Salary - £26,551

Hours - 09:00-17:00

Responsibilities:

  • Provide high quality administrative and logistical support for key Fundraising Appeals
  • Support Outreach officers with administrative and logistical tasks related to key outreach events including arranging travel, visas, etc., as necessary for any overseas/external visitors to the region
  • Assist the outreach team in the management of the volunteer programme including ensuring existing volunteers are adequately supported and resourced and supporting the recruitment process for new volunteers
  • Proactively deal with queries from supporters via telephone, email, web and post applying a professional and courteous manner, maintaining the highest possible standards of donor care at all times and in accordance with our Supporter Charter
  • Manage relationships with key third party suppliers including mailing and fulfilment agencies to ensure agreed logistical service levels are delivered to a high standard
  • Ensure timely and accurate opening of daily post, preparation and processing of donation batches, recording all donations and related details on company CRM platform (Salesforce), and ensuring prompt acknowledgment to donors, within agreed key performance indicators
  • Other administrative duties as directed by the Outreach Manager, Donor Services Lead and Head of Region.

Essential Criteria

  • A minimum of two years' administration experience.
  • Experience using Microsoft Office (Especially Excel and including Word & Powerpoint)
  • Experience of scheduling.
  • Customer service/care experience.
  • Experience of working with a CRM (Customer Relationship Management) system or database like Salesforce desirable

INDPH

For more information on this role please contact Phil Doherty @ VANRATH

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