Collection Analyst

4 weeks ago

Basingstoke Hampshire, United Kingdom Vonage Full time

Vonage Finance Mission

We are a critical player in contributing to both short-term and long-term business decisions. We oversee and provide timely and accurate financial information across the organisation, to leaders, decision-makers and external stakeholders.

We protect company assets, both real and intangible, and ensure financial compliance with international laws. We serve as an indispensable business partner on topics requiring economic, financial and fiduciary inputs and expertise.

Why this role matters

Vonage Finance has gone through a period of rapid transformation having implemented a new ERP, upgraded billing systems along with aligning processes and procedures to our new organisational structure.

The team will be responsible for building and maintaining reconciliations across the company using various reconciliation tools. The candidates primary responsibility will be to support and enhance current reconciliations as well as build new reconciliations for teams across the company. The position provides strong and stable leadership through projects, deadlines and change while supporting the vision of the billing department and company core values.

This is a great opportunity for an ambitious, talented individual focused on relationship building, order to cash transformation, and efficiently scaling a growing business. This role is based in our Basingstoke, UK office location and is a hybrid schedule.

What you will do

  • Handle all incoming bankruptcy notices and takes appropriate action as defined in the bankruptcy process flow document.
  • Respond to internal inquiries from customer care or ERT and handle escalated disputes.
  • Prepare reports relating to Payment processing operation and facilitate transfer of files from and to Outside Collection Agency (OCA).
  • Maintain liaison with collection agencies on a daily basis and is responsible for daily adjustments tracking and reporting and handles updates to customer accounts of payments received thru OCA.
  • Ensure timely daily payment transaction processing while maintaining logs of activity.
  • Excel proficiency for efficient data manipulation and analysis, contributing to process enhancements.
  • Proactively solving customer issues through support tickets.
  • Apply logical thinking to solve customer issues and propose effective operational solutions.

What you will bring

  • Advanced skills in Microsoft Office & Google applications: Excel, Word, GSheets, Gmail.
  • MS Excel (Data sort, Pivot tables and Vlook up) and Access. Familiarity with FTP.
  • Ability to create daily reports from raw data accurately and proficiently.
  • Self-motivated, proactive, and able to work independently as well as part of a team.
  • Good verbal and written communication skills.
  • Ability to:
    • Work comfortably in a fast-paced, highly collaborative setting.
    • Manage multiple priorities with accuracy and efficiency, while meeting deadlines.

What is required for application

  • Experience within a similar industry, such as Telecommunications, Financial Services, SaaS or Utilities industry.
  • Possess strong knowledge of Collections and Bankruptcy practices and procedures.
  • Minimum 3-4 yearof operations experience.

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