Client Account Manager

4 weeks ago


United Kingdom Lee Hecht Harrison Careers Full time

Account Manager UK - Industry & Commerce, LHH CTM
We are a high performing passionate team that is all about collaboration, to include an Account Manager and Business Developer, partnering to manage a client base. The Business Developer is responsible for managing the strategic partnerships with our clients and developing new business opportunities, whilst the Account Manager drives opportunity and revenue within the existing client base.
Account Management Team Lead for Industry & Commerce

Remote with the flexibility to work in London 1-2 time s a month .

Travel:
~ Travel as required to meet with clients in person in London or across the UK

Languages:
This a commericially focused role that sits within our Career Transition & Mobility vertical as part of the UK Sales team . The Account Manager will act as a key point of contact to HR stakeholder s, to support their people in what can be times of uncertainty that r equir es a human centre d and pragmatic appraoch .
You will work with internal and external stakeholders to ensure that LHH is serving our clients and their people, to meet short and l ong-term objectives. Ensure your portfolio delivers aworld class client experience – with a focus on retaining,quality and delivery excellence
Partner with the Business Developers to set the strategic direction of accounts – ensuring that we retain (renew) contracts and protect our margins
Adhere to full contract management process – ensuring effective management of client base to ensure contracts are reviewed and renewed to timescale, whilst identifying opportunity for development
Demonstrate in depth knowledge and expertise of all accounts – providing reports and feedback to clients to drive engagement of all services
Proactively use Salesforce to maintain account records, add meetings, customer contracts and contact details
Retained and developed contracts – upgrading and introducing new services
Accurate implementation /customer roll out (to current Best Practice standards)
Client satisfaction through quarterly and annual reviews to measure end user experience
A background in HR Solutions would be beneficial to include but not restricted to: Career Transition, Career Development, Coaching and Recruitment.
2-4 years’ experience in a client services role within a sales team
Highly proficient in computer/data skills including Word, Excel, PPT, Outlook
We prioriti s e learning to stay agile in an increasingly competitive business environment
Additional benefits i ncluding holiday, optional health benefits, and rewards
A permanent position with a generous salary and commission structure
Flexible working available within core hours
LHH exists to help individuals, teams, and organizations find and prepare for what ’s next. A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 6 0 countries around the world. We successfully help close to 500,0 0 0 candidates to enhance their careers every year. Our lo cal expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation.



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