Founding Customer Success Manager

1 month ago


United Kingdom Propel Full time

I am working with a London based SaaS platform that uses generative AI to help boards make more informed decisions.

They're bootstrapped, super profitable and working with some of the biggest names out there.

They are looking for their founding, Product led Customer Success Manager, someone to help refine the product through live feedback loops with their 700 customers. This person needs to be hands on, strategic and show them CS best practise.

As their founding Customer Success Manager, you'll be the face of the business and help them grow their client base from 800k ARR TO 2M ARR.

You will be working in a small team of 10 and be in the central London office 4 times per week.

Role Overview:

The Customer Success Expert will play a pivotal role in driving customer satisfaction and retention. This individual will work closely with the product team and leverage their expertise to enhance the overall customer experience.

Must-Haves:

  • Act as a Customer Success (CS) expert, potentially with experience as a #2 to a "Head of" in a similar role.
  • Thrive in a product-led environment, demonstrating a deep understanding of product offerings.
  • Possess a proactive mindset and a track record of implementing initiatives that drive company growth.



  • United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: A leading Service Management SaaS organisation investing heavily in Customer Success. Circa 50 employees with clear growth plans. Flexible/ mature approach to work with a fully-remote set up. The CCO is a well-recognised leader across the CS community and a trusted partner to ABR. The Opportunity: If you’re in the Service Management...


  • United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It’s actually quite incredible.. Sub-50 employees with plans to rapidly scale the business. Enviable client base including a huge global motorsport brand Flexible/ mature approach to work with a fully-remote set...


  • United Kingdom Propel Full time

    I am working with a London based SaaS platform that uses generative AI to help boards make more informed decisions. They're bootstrapped, super profitable and working with some of the biggest names out there. They are looking for their founding, Product led Customer Success Manager, someone to help refine the product through live feedback loops with...


  • United Kingdom Dlocal Corp Full time

    We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. What will I be doing? Working with both our internal teams as well as clients. Provide “voice of customer feedback” to internal DLOCAL teams. Develop effective long-term key customer relationships. Collaborate with...


  • United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...


  • United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...


  • United Kingdom Atarim Summit Full time

    Atarim started as our founders ran a successful Web Design agency in London, and although the projects were exciting, collaborating and managing the clients… not so much. After trying every possible method of communicating with clients and getting projects to the finish line on time, Vito and Jehrome decided to create their own solution. What if people...


  • United Kingdom Undo Limited Full time

    A new, exciting opportunity to join Undo’s Customer Success team with a focus on learning and development. Undo is a fast-growing, exciting deep-tech company whose breakthrough technology is changing the way people develop software. The company is a small, intimate and highly-skilled team, and its products are used by many of the world’s most important...


  • United Kingdom Vonage Full time

    Vonage Customer Success Mission: We are on a mission to revolutionize customer service by empowering our clients to achieve their business goals. As a Customer Success Manager (CSM), you will play a pivotal role in ensuring our customers receive unparalleled support and guidance to maximize the potential of our product. You will serve as their strategic...


  • United Kingdom Immersive Dynamics Inc. Full time

    Immersive Labs is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives. We provide realistic simulations and hands-on cybersecurity labs to evaluate...


  • United Kingdom Trident Search Full time

    Customer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organizations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking for an experienced Customer...


  • United Kingdom Zenergi Full time

    Customer Success Manager Department: Sales Employment Type: Permanent Location: Remote Reporting To: Customer Success & Retention Director Description Please Note: while we are advertising these roles as remote, there will be an expectation that this person will be prepared to travel to customer sites on average once per week and able to travel...


  • United Kingdom Trident Search Full time

    Customer Success Manager | Service Delivery | Remote working (Must be Wales based) Trident Search have partnered with a Cyber Security company that specialize in managed detection and response. They help organisations to not only detect advanced threats and targeted attacks, but contain them too. The Role They are looking for an experienced Customer...


  • United Kingdom Trellix Full time

    The Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Senior Manager, Customer Success. You will consult with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and services that inspires...


  • United Kingdom Usurpo Full time

    🔒 Join a scale up cybersecurity vendor! 🔒Are you passionate about cybersecurity and thrive in a customer-facing role? Currently looking for someone to join the young, dynamic team!Role: Customer Success ManagerLocation: Flexible, with preference for UK-based candidatesResponsibilities:Build and nurture strong relationships with valued customers and...


  • United Kingdom Usurpo Full time

    Join a scale up cybersecurity vendor! Are you passionate about cybersecurity and thrive in a customer-facing role? Currently looking for someone to join the young, dynamic team! Role: Customer Success Manager Location: Flexible, with preference for UK-based candidates Responsibilities: Build and nurture strong relationships with valued customers and...


  • United Kingdom Usurpo Full time

    Join a scale up cybersecurity vendor! Are you passionate about cybersecurity and thrive in a customer-facing role? Currently looking for someone to join the young, dynamic team! Role: Customer Success Manager Location: Flexible, with preference for UK-based candidates Responsibilities: Build and nurture strong relationships with valued customers and...


  • United Kingdom Usurpo Full time

    🔒 Join a scale up cybersecurity vendor! 🔒Are you passionate about cybersecurity and thrive in a customer-facing role? Currently looking for someone to join the young, dynamic team!Role: Customer Success ManagerLocation: Flexible, with preference for UK-based candidatesResponsibilities:Build and nurture strong relationships with valued customers and...


  • United Kingdom Talented Recruitment Group Full time

    2 weeks ago Be among the first 25 applicants Talented Recruitment Group provided pay range This range is provided by Talented Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Talented Recruitment Group Sales & People Manager,...


  • United Kingdom FMC Talent Full time

    Are you a problem solver with great communication skills? Our client is looking for someone to assume the Customer Success Manager role and make a solid impact within the company to help it grow in a positive direction. The company Our client is changing the archaic way Construction Planning has been previously managed in the industry and continues to...