Technical Support Engineer-Slas, Microsoft,Ticketing,Pcs

2 weeks ago

Bristol, United Kingdom Senitor Associates Ltd Full time

Great Opportunity

My client is looking for an experienced and ambitious Technical support engineer to join my clients IT team. As a Technical engineer , you will be responsible for providing technical support and troubleshooting assistance to clients.

Key skills-

Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles
Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems
Knowledge of Microsoft cloud solutions including 365
Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies
Experience with diagnosing and resolving technical issues
Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products
A passion for customer service excellence
High level of organisation, interpersonal skills, multi-tasking and attention to detail
Enthusiasm on being able to deliver on department SLA's

Typical day may include-

Liasing with customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system
Supporting customers with their software and hardware applications
Fault analysis, resolution and service continuity assurance across customers software and hardware products
Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products
Following all department procedures whilst ensuring they are regularly reviewed and updated
Training and learning new industry technologies and products
Being a team player in a driven fast paced Support team

If this looks like a perfect fit for you please send me your cv to (url removed)

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy #J-18808-Ljbffr

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