Technical Support Team Lead
2 weeks ago
Technical Support Team Lead
£34,000 - £37,000
North Bristol
A Technical Support Team lead position has become available within North Bristol based busiess.
As the Technical Team Lead, you will provide hands-on support for business operations whilst mentoring and developing a small team of 1st and 2nd line engineer. you will maintain a technical skillset, providing support for business operations across multiplesites UK wide.
As the Team Lead you will focus on the team providing a high level of service to the business, ensuring SLA's are met, and adding value where required. You will need to be proactive and self-driven to ensure all devices are maintained to security best practicesand ensuring desktop and mobile downtime is kept to a minimum. As part of the team you will be involved in exploring new technologies, or ways of working that can help provide value to the business.
Technical Support Team Lead key requirements:
- Previous experience leading or mentoring a team
- Excellent customer service skills and experience supporting your team to manage incidents through to resolution
- Excellent Knowledge of Windows 10 and Apple sofwatre
- Excellent Knowledge of Microsoft 365 products
- Directory services, including DNS, DHCP and GPO
- Knowledgeable in managing mobile assets with an MDM
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