Helpdesk Support
4 weeks ago
Iconic are proud to have partnered again with a dynamic Managed Service Provider (MSP) based in Edinburgh, dedicated to delivering top-notch IT support and services to their diverse client base. They are seeking a motivated and enthusiastic First Line Support Technician to join the team. As a First Line Support Technician, you will be the first point of contact for clients, providing essential technical support and ensuring a high level of customer satisfaction.
Responding to client queries via phone, email, and ticketing system.
Diagnosing and resolving technical issues related to hardware, software, and network connectivity.
Escalating complex issues to second and third line support teams when necessary.
Assisting with the setup and configuration of new equipment and software.
1-2 years of experience in a First Line Support role within a Managed Service Provider.
~ Strong understanding of Windows operating systems and Microsoft Office Suite.
~ Basic knowledge of networking principles and troubleshooting.
~ Competitive salary up to £23,000 per annum.
Opportunities for professional development and career progression.
Company pension scheme.
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