Director, Customer Account Manager

4 weeks ago

United Kingdom Dog Full time

We are looking for an experienced Account Director to join our Client Services team and take on some of our key accounts.
Based either in our Glasgow office (hybrid working with three days a week in the office Tuesday – Thursday) or London (remote with regular Glasgow travel).
Ideally from an agency background you will have more than four years’ experience in a similar client relationship/strategic role or with senior experience of working inhouse in a digital or marketing role.
We pride ourselves on maintaining long term relationships with clients, including well-known names within alcohol, consumer brand, and financial service industries. This is a key role within Dog, managing relationships with senior client stakeholders and owning the growth of client engagement within key accounts.
Reporting to the Head of Client Services, the Account Director will work closely with all internal departments; creative, strategy, planning, marketing, design, development, project management and production to lead the client and formulate, brief, implement and deliver successful digital solutions for our clients.
You will be a strategic thinker, be passionate about digital technology and embrace innovation, you will be required to lead and manage the digital strategy and the commercial approach across your key accounts. You will be able to build and maintain strong relationships and deliver excellent customer service and be able to define client requirements and brief complex technical projects into the team.
You will have a breadth of knowledge across all digital disciplines. Experience desirable across CMS systems, web design and build, e-commerce, SEO, PPC, Social, Email marketing and online advertising, branding and design.
Ownership of all aspects of key client accounts
Demonstrable ability to plan and implement commercial and strategic development of client accounts
Creating new business opportunities within key accounts
Scoping and documentation of client requirements and able to effectively articulate ideas, solutions and strategic planning
Being a strategic partner to your clients in their digital activity
Strong commercial awareness and accurate financial forecasting
Building strong, enduring relationships with clients and developing senior client contacts
Supporting new business development activity and pitches
Rounded knowledge of all digital disciplines
Previous consumer brand marketing experience in the drinks industry
Previous marketing experience in the financial services industry
About Dog
We’ve been around since 1996 and our staff retention is strong - we even have a number of Dogs who’ve been here since day one. We are focused on ensuring the best talent available brings their skills to Dog.
therefore, we are working on briefs for some of the world’s biggest brands. We offer flexibility in our working hours, 25 days' annual leave (excl. bank holidays), training budget, private healthcare, staff parties, free fruit, a tuck shop (for when you’re in need of a sugar rush) and reduced city centre parking costs.

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