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Director, Customer Account Manager

3 months ago

United Kingdom PPHE Hotel Group Full time

We are now recruiting for an Account Director based near our Park Plaza Nottingham Hotel For this rare opportunity with us, you’ll be focusing on two hotels (Park Plaza Leeds & Nottingham) and also carry on with total account management both MICE and transient, including account management for maximum 10 Global accounts. What you’ll be responsible for as a Account Director:
Driving room rates across the main segments and source markets as well as drive corporate social event enquiries.
Maintaining and updating the 90 day sales action plan, ensuring budgets/targets are achieved.
Increase & growing market share (from agents/direct clients) and researching a list of targeted clients with the support of the PPHE Sales Team.
Leading local customer relationships, carry out site visits for potential/targeted clients, and recording all activity on Opera.
Devise and implement the Hotel Commercial Plan
Personally conduct sales appointments each week
Liaise with the Marketing department on new sales and incentives
Identify sales opportunities for other hotels within PPHE using lead referrals to maximise potential additional business.
Work with the PPHE Sales team to drive business from centrally managed accounts.
Induct and train new team members and responding to training & development requests.
As our Account Director, you will receive:
~ Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
~ F&B discounts at our restaurants and bars (for your whole party)
~ Start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
~ Recommend a friend scheme – up to £750
~ Vitality at work scheme with great gym discounts & more
~ Ride to Work scheme & free cycling lessons
~24/7 employee assistance programme
~ Rota given 2 weeks in advance
~ Departmental productivity & service incentive scheme
~ Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
~ Annual Staff parties and events