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Business Development Manager
2 months ago
ABOUT WELCOMM We are an award-winning supplier of managed business communications based in the Midlands.
We pride ourselves on providing exceptional customer and operational support – it’s what we do best In recognition of this, we have won O2’s prestigious Direct Business Partner of the Year Award for 6 consecutive years from 2018 to 2023 – an unprecedented accolade never achieved by any other O2 partner.
We foster a collaborative and innovative work environment, really bringing that family feel to business.
Through strategic acquisitions and a dedicated focus on developing our people, we have expanded our product and services portfolio to become a trusted communications partner to thousands of businesses across the UK. From being the first mobile retailer in the Midlands, to the business communication specialists we are today, we have a proud history and strive to continue to grow within the industry
You will play a pivotal role in driving the growth and success of Welcomm’s business development efforts. You will be responsible for not only generating high-quality leads and booking appointments, but also leading, coaching, and mentoring the team of Business Development Executives (BDEs) to achieve their targets. You will work closely with the Head of Business Development (HOBD) to align strategies, support broader company objectives, and ensure the team meets or exceeds its goals.
Identify potential customers through cold calling, email campaigns, social media, and networking, researching their individual needs to tailor your approach.
Keep detailed records of all interactions and leads in the CRM system.
Scheduling appointments for the Business Development Manager to sit, collaborate with them to ensure smooth transitions from lead generation to deal closure.
Provide ongoing coaching and mentorship to BDEs on lead generation, objection handling, and communication. Review team performance data to identify improvement areas and make necessary adjustments, including coordinating with the HOBD and Head of Learning and Development to organise any training session for the team.
Work with team members on customer quality MQM and CQM reviews, sharing results, giving constructive feedback and actionable insights for improvement for the BDE team
Address performance issues, alongside the HOBD quickly and constructively, implementing improvement plans where needed but also stepping aside when escalation is necessary.
Pursue ongoing professional development to stay current with industry best practices and enhance your own skills in business development, leadership, and management.
Maths and English GCSEs
Experience in mentoring, coaching, and managing a team of sales or business development professionals.
Proficiency in using CRM systems, lead generation tools, and sales analytics software.
Strategic thinker with the ability to analyse data, identify trends, and implement effective strategies.
You have previous leadership training.
Skilled at analysing data, identifying trends, and using insights to make informed decisions and improve team performance.
Competitive salary + Uncapped commission structure
Enhanced annual leave entitlement with the option to buy or sell additional days.
Employee recognition events, awards, and incentives.
Company sick pay.
Healthcare cashback plan to help with medical and therapy bills, 24/7 GP access and an employee assistance programme (EAP).
Retail and hospitality discounts through Perkbox.
At Welcomm we take our corporate social responsibilities seriously. We are very active in our community, proudly supplying communication and IT solutions to many local businesses, fundraising for our charity partners, as well as sponsoring and volunteering at local events.
We embrace diversity, and are committed to create an inclusive environment where all individuals feel valued, respected and heard. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, neurodiversity, gender reassignment or identity, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Disclosure and barring (DBS) check
Job Types: Full-time, Permanent
