Senior Performance Lead

2 weeks ago

London, United Kingdom NatWest Group Full time

Join us as a Strategy Lead at NatWest Boxed
In this key role, you’ll support all aspects of our strategic activities to help articulate, deliver, and align to our overall strategy and purpose in NatWest Boxed
Day-to-day, you’ll be improving our customers’ experiences and delivering stated outcomes and measures in the most efficient and cost-effective way
In return, you’ll enjoy lots of exposure to our senior stakeholders including executive committees
This role is available for a period of 12 months
What you'll do
As a Strategy Lead , you’ll be contributing to the achievement of the business area's goals by ensuring appropriate and clear strategy. You’ll be helping to provide strategic analysis, customer insights and market context to support the development of the business strategy while making sure that best in class approaches and lessons learned are built into the business strategy
Your other key responsibilities will include:
Working with the function, businesses and relevant support and control functions to help develop robust strategies, plans and projects
Helping to deliver the customer experience strategy across the business
Monitoring and analysing organisational and customer facing business performance, competitor activity, new business opportunities and emerging trends
Contributing to developing a deep understanding of relevant issues, collaborating across the business to identify key areas informed by customer insights and market dynamics
Engaging with senior stakeholders, including members of our NatWest Boxed Board, NatWest Boxed, and executive committees, providing updates on our strategy, including financial performance and progress to plan
The skills you'll need
You’ll already have experience of business strategy within a financial services environment or have strategy consulting experience. We’ll need you to bring a comprehensive understanding of the Banking as a Service market including a broad understanding of the current and future risks and issues facing the business.
On top of this, you’ll need:
Knowledge of the current and future needs and behaviours of non-personal customers, coupled with a good awareness of the supporting structures and products
A background of consulting within a leading global consulting firm
Excellent communication skills with the ability to work with a range of senior stakeholders and influence and challenge constructively
The ability to convey complex information and ideas clearly to build understanding and support
Expertise in strategic and analytical thinking
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