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Membership Strategy Manager

2 months ago


London, United Kingdom MEMBERSHIP BESPOKE Full time €65,000

London Hybrid Working
Basic Salary Up to £65,000 dependant on experience plus excellent benefits 25 days holiday, stakeholder pension scheme, life assurance scheme, season ticket loan, eye care vouchers, cyclescheme and a benefits platform Perkbox
Full Time, Permanent

Our client a well-recognised professional membership body with over 40,000 students and members worldwide is currently seeking to appoint a Head of Membership Strategy

Membership Acquisition Strategy Development :
Analyse membership trends and market research to identify opportunities for growth and improvement.
Implement effective communication strategies and platforms to increase the sense of community and belonging among members.
Work closely with members and branch volunteers to leverage their expertise and insights in shaping membership programs and services.
Ensure a collaborative approach to decision-making and project execution.
Business Development :
Identify and pursue business development opportunities that enhance membership value and institute revenue.
Lead and manage the membership team and Contact Centre, setting clear objectives, and providing guidance and support to achieve strategic goals. Regularly report on membership metrics and performance against targets.
Utilise data and feedback to inform strategy adjustments and continuous improvement efforts.
Work collaboratively with the IT team and Business Analyst to identify opportunities to improve processes within the CRM

An influential advocate of change with a track record of instigating, leading and delivering significant change projects A strong departmental leader with impressive communication and operational skills, with a proven track record of delivering positive results in a membership environment. Experience of leading a process of systems and processes innovation and change, including exploration of digital avenues
Experience in the use of a CRM system to drive service improvement, analyse and plan membership engagement and inform decision-making
Commercial acumen, and familiarity with working to and assisting with the preparation of budgets

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.