Operations Lead

1 week ago

Colchester Essex, United Kingdom Massenhove Recruitment Limited Full time

Full Time, Permanent, Hybrid Role - Job Brief This is a unique opportunity to join a founder-led insurtech start-up, where we are seeking a highly motivated and skilled Deputy Head of Operations. The successful candidate will play a crucial role in supporting the Head of Operations in overseeing the day-to-day functions of the claims management department. You’ll play a crucial role in setting and monitoring business strategies, implementing policies, dealing with suppliers, and managing team members across the operation, which includes motor and non-motor delegated claims activities. This role requires a strategic thinker with strong leadership skills and a deep understanding of claims processing and operational management. You’ll find a supportive team environment that fosters growth and learning. We will help mentor and guide to reach your full potential, with the opportunity to progress your career. Responsibilities

  • Supporting the leadership and management of the claims team to deliver exceptional customer service.
  • Help Identify areas for process improvements and implement changes to increase efficiency and reduce costs.
  • Identify and address operational issues promptly to maintain smooth workflow.
  • Assist the Head of Operations in formulating and implementing operational strategies.
  • Ensuring timely, effective, and accurate handling of day-to-day work activity, processes, and referrals to ensure accuracy, turnaround times, and resource utilization.
  • Utilize data analytics to identify trends, forecast needs, and make informed decisions.
  • Maintain strong relationships with key clients, stakeholders, and partners.
  • Collaborate with the technology team to leverage technology for process optimization.
  • Effectively use data and analytics to problem solve and drive improvement.
  • Assist in operational duties when Head of Operations is on annual leave.
  • Document and maintain training materials, guidelines, process workflows, service levels, procedures, controls, and operational metrics.
Requirements and Capability
  • Broad experience working within a claims management company with a strong understanding of associated claims processes, procedures and systems.
  • Proven experience in a leadership position, managing and developing a team.
  • Ability to accomplish tasks in a dynamic environment with an aptitude for analysing data and making practical and forward-looking decisions to drive success.
  • Excellent communication skills and demonstrated ability and experience supporting strategic initiatives impacting key stakeholders and reporting to senior management.
  • Experience working on cross-functional teams, collaborating, actively participating, and delivering solutions.
  • The ability to identify and escalate issues that could present challenges to a project or the organisation.
  • Strong conflict resolution skills to effectively deal with people with differing expectations and viewpoints and to build strong cross-functional relationships and partnerships.
  • Strong knowledge of and skills in the use of various software and insurance platforms and claims systems as well as Word and Excel.
Experience:
  • Claims Management: 3 years (preferred)
  • Analysis skills: 1 year (preferred)
  • Conflict management: 3 years (preferred)
Work Location: In person Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request

  • Pool Operations Team Member

    3 days ago

    Essex, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, a social enterprise that believes people make communities thrive. At Places Leisure, we create active places and healthy people through our services, aiming to be the UK's leading health and wellbeing enabler.We apply our community philosophy to our team, ensuring they're appreciated and supported. At Places for People, you're...

  • Operations Lead

    2 weeks ago

    Colchester, Essex, United Kingdom beBee Professionals Full time £45,000 - £65,000

    beBee Professionals seeks a seasoned Operations Lead to oversee and guide project teams. Manage diverse projects across multiple departments and ensure timely and successful delivery.Key Responsibilities:Plan, execute, and close projects according to strict deadlines and within budget.Coordinate internal resources and third parties/vendors for flawless...

  • Pool Safety Specialist

    6 days ago

    Essex, United Kingdom Leisure (Operations) Full time

    We are Leisure (Operations), a leading health and wellbeing enabler, and we're changing lives by creating active places and healthy people for communities to thrive.We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Leisure (Operations), you're more than just a number - you're part of...

  • Pool Supervisor

    2 days ago

    Essex, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, a social enterprise that believes in the power of community. Our goal is to create active places and healthy people for communities to thrive. At Places Leisure, we strive to be the UK's leading health and wellbeing enabler.We're a unique company that applies the same philosophy to our people as we do to our communities. We...

  • HR & Office Coordinator

    6 months ago

    Colchester, United Kingdom PSH Operations Full time

    **Company Overview** PSH is the UK’s leading Solar O&M company. We work hard to deliver what our clients need; our staff will tell you it is a great place to work because of our culture and our people. We are recruiting as we are growing the number of sites we look after across the UK, it’s an exciting time to join us. We recognise and encourage...

  • Drainage Operations Lead

    2 months ago

    Essex, United Kingdom Vector Recruitment Solutions Full time

    About Vector Recruitment Solutions We are a leading recruitment agency specializing in connecting top talent with exciting opportunities within the infrastructure and construction sectors. Drainage Operations Lead We are currently seeking an experienced and driven Drainage Operations Lead to join our expanding team on a full-time basis. Position...

  • Drainage Operations Lead

    2 months ago

    Essex, United Kingdom Vector Recruitment Solutions Full time

    About Vector Recruitment Solutions We are a leading recruitment agency specializing in connecting top talent with exciting opportunities within the infrastructure and construction sectors. Drainage Operations Lead We are currently seeking an experienced and driven Drainage Operations Lead to join our expanding team on a full-time basis. Position...

  • Claims Operations Lead

    3 days ago

    Colchester, United Kingdom Massenhove Recruitment Ltd Full time

    -Operations Lead -Colchester, Essex -Full Time, Permanent, Hybrid Role - Job Brief This is a unique opportunity to join a founder-led insurtech start-up, where we are seeking a highly motivated and skilled Deputy Head of Operations. The successful candidate will play a crucial role in supporting the Head of Operations in overseeing the day-to-day...

  • Claims Operations Lead

    4 weeks ago

    Colchester, United Kingdom Massenhove Recruitment Ltd Full time

    -Operations Lead-Colchester, Essex-Full Time, Permanent, Hybrid Role- Job BriefThis is a unique opportunity to join a founder-led insurtech start-up, where we are seeking a highly motivated and skilled Deputy Head of Operations. The successful candidate will play a crucial role in supporting the Head of Operations in overseeing the day-to-day functions of...

  • Claims Operations Lead

    4 weeks ago

    Colchester, United Kingdom Massenhove Recruitment Ltd Full time

    -Operations Lead-Colchester, Essex-Full Time, Permanent, Hybrid Role- Job BriefThis is a unique opportunity to join a founder-led insurtech start-up, where we are seeking a highly motivated and skilled Deputy Head of Operations. The successful candidate will play a crucial role in supporting the Head of Operations in overseeing the day-to-day functions of...

  • Senior Lifeguard

    5 months ago

    Essex, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and...

  • Lifeguard - Comprehensive Training Provided

    2 months ago

    Essex, United Kingdom Leisure (Operations) Full time

    We are a leading social enterprise, Places for People Group, dedicated to creating active communities and healthy lifestyles. Our Leisure division is a key part of this mission, providing vibrant spaces for people to thrive.As a Lifeguard with our Leisure team, you will play a vital role in ensuring the safety and well-being of our customers. You will be...

  • Lifeguard - Comprehensive Training Provided

    2 months ago

    Essex, United Kingdom Leisure (Operations) Full time

    We are a leading social enterprise, Places for People Group, dedicated to creating active communities and healthy lifestyles. Our Leisure division is a key part of this mission, providing vibrant spaces for people to thrive.As a Lifeguard with our Leisure team, you will play a vital role in ensuring the safety and well-being of our customers. You will be...

  • Claims Operations Lead

    2 weeks ago

    Colchester, United Kingdom Massenhove Recruitment Ltd Full time

    -Operations Lead-Colchester, Essex-Full Time, Permanent, Hybrid Role- Job BriefThis is a unique opportunity to join a founder-led insurtech start-up, where we are seeking a highly motivated and skilled Deputy Head of Operations. The successful candidate will play a crucial role in supporting the Head of Operations in overseeing the day-to-day functions of...

  • Operations Lead

    1 month ago

    Colchester, United Kingdom CV-Library Full time

    Full Time, Permanent, Hybrid Role - Job Brief This is a unique opportunity to join a founder-led insurtech start-up, where we are seeking a highly motivated and skilled Deputy Head of Operations. The successful candidate will play a crucial role in supporting the Head of Operations in overseeing the day-to-day functions of the claims management...

  • Operations Lead

    4 weeks ago

    Colchester, United Kingdom Massenhove Recruitment Limited Full time

    Full Time, Permanent, Hybrid Role- Job BriefThis is a unique opportunity to join a founder-led insurtech start-up, where we are seeking a highly motivated and skilled Deputy Head of Operations. The successful candidate will play a crucial role in supporting the Head of Operations in overseeing the day-to-day functions of the claims management...

  • Operations Lead

    3 weeks ago

    Colchester, United Kingdom Massenhove Recruitment Limited Full time

    - Full Time, Permanent, Hybrid Role - Job Brief This is a unique opportunity to join a founder-led insurtech start-up, where we are seeking a highly motivated and skilled Deputy Head of Operations. The successful candidate will play a crucial role in supporting the Head of Operations in overseeing the day-to-day functions of the claims management...

  • Lifeguard - FULL TRAINING PROVIDED

    5 months ago

    Essex, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and...

  • Container Operations Team Lead

    1 month ago

    Essex, United Kingdom WR Logistics Full time

    Job Title: Container Operations Team LeadWR Logistics is seeking an experienced Container Operations Team Lead to join our team in Stanford-le-Hope. As a pivotal member of our Container Operations Team, you will be responsible for supervising and supporting office-based Container Operation staff, conducting Health & Safety Audits for the Office and Depot,...

  • Container Operations Team Lead

    1 month ago

    Essex, United Kingdom WR Logistics Full time

    Job Title: Container Operations Team LeadWR Logistics is seeking an experienced Container Operations Team Lead to join our team in Stanford-le-Hope. As a pivotal member of our Container Operations Team, you will be responsible for supervising and supporting office-based Container Operation staff, conducting Health & Safety Audits for the Office and Depot,...