IT Support and Service Desk Operator

3 weeks ago


Belfast, United Kingdom Hayward Hawk Full time

We are looking for a skilled Service Desk Analyst to join our client's dynamic team.
Job Overview: As the first point of contact for clients, your role is crucial in delivering top-notch support and ensuring a seamless user experience. Provide exceptional remote support to end-users and systems.
Manage and prioritize cases in ServiceNow.
Answer and route incoming client phone calls efficiently.
Document support solutions and maintain detailed records of client environments.
Participate in various projects as assigned.

Minimum 2 years of experience in end-user support.
Strong knowledge of Windows 10.
Expertise in supporting Microsoft Office applications.
Some hands-on experience with server administration, particularly Active Directory account management.
Friendly and confident phone presence.
Ability to provide off-hours on-call support when needed.

Familiarity with ServiceNow.
Hands-on experience with Microsoft Azure and Microsoft Intune.


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