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On-trade Account Manager
4 months ago
Job Description EverWith are UK's largest memorial jewellery company. We are looking for an experienced Trade Account Manager to work at our Milton Keynes office.
To be an ambassador of EverWith Memorial Jewellery, both in the office and off-site.
· To provide excellent customer service at all times.
· Escalation point for any complex queries or complaints.
· Following up on trade partner communications to ensure excellent customer service.
· Keeping a check on the status of all Trade Partner accounts – ensuring communication is logged on the Shopify timeline.
· Building and maintaining long-term relations with clients.
· Providing reports on customer performance to the Directors.
· Informing new and existing clients about updated pricing plans, products, services, or any promotional offers.
· Liaising with the Business Development Manager regarding new opportunities.
· Preparing and presenting Monthly/Quarterly/Annual business reviews.
· Placing orders on Shopify that may be received over the phone, in the post or by email.
· Identify ways in which to pro-actively engage with customers and improve the level of service.
· Computer literate and have a keen eye for detail.
· Good time and project management skills.
· You will be speaking to Funeral Directors, Memorial Assistants and on occasion, members of the public. Familiarity with the latest trends and developments within the Funeral Services sector.
· Ability to deliver training sessions to groups of customers if needed.
· Ability to offer excellent customer service and build strong relationships.
· Willingness and ability to travel
· This is an office based role
We offer competitive compensation, benefits package, and opportunities for career growth.
