Business Account Coordinator

3 weeks ago


Bristol, United Kingdom Chanel, Inc. Full time

Business Manager - H-Beauty Cribbs Causeway page is loaded Business Manager - H-Beauty Cribbs Causeway
Apply locations Bristol time type Full time posted on Posted 2 Days Ago job requisition id JOBREQ00086355 Business Manager
H-Beauty Cribbs Causeway
Contract: Permanent, 37.In line with the F&B vision and mission, the Business Manager leads an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Business Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They are able to think 'outside the four walls' and take into account the entire client journey, including the omni-channel context.
Leading the team: the Business Manager guides their team towards achieving results and developing individual talents
Create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
Partner with line manager to proactively identify, address and manage any employee relations issues in accordance with the local CHANEL policies and procedures and shares feedback on performance
Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable
Business developer: the Business Manager embodies an entrepreneurial spirit
Play an integral part in building CHANEL’s portfolio of clients through data capture in line with the brands expectations
Develop business initiatives in line with the brand vision and strategy
Manage staff rotas, including day-to-day operational zoning to ensure floor coverage and optimal client experience
Has a solid understanding of the business environment
Experience creator: the Business Manager creates conditions for a consistent and memorable experience
Consider the omni-channel journey as a whole and help the team embrace digital shopping trends
Facilitate the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
Ensure team has tools/training to provide a CHANEL client experience
Ensure visual merchandising guidelines are adhered to throughout the counter and guarantee that their business remains clean, tidy and welcoming at all times
CHANEL ambassador: the Business Manager embodies the values of the brand
CHANEL Insider: has a solid knowledge of the Brand, its heritage and know-how, and shares it with clients and team
Implement all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning
Listening and empathy, feedback and coaching skills, performance management, delegation
Performance minded and decisive, strive for continuous improvement
Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Employee Assistance Programmes and Other Support Lines
Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
Having a positive impact – on people, the environment and communities around the world.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
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