Operations Support Coordinator

2 days ago

Bristol, United Kingdom Good Boost Full time

Full PDF overview of job role click this link:

Full PDF overview of job role click this link:

Role summary

The role of Operations & Support Co-Ordinator is for someone who’s excited about breaking new ground in community health & wellbeing and growing the delivery of our digital technology for therapeutic-exercise and wider wellbeing programmes. You should be experienced in the overseeing of programmes that deliver a product or service with evidence that you have effectively co-ordinated multiple activities and events as part of delivering a programme of work. Any experience in the program co-ordination and delivery of health, wellbeing, community health, exercise or a program in community exercise or leisure would be an advantage. 

Your role will include being a part of the team co-ordinating the delivery of Good Boost’s programmes in leisure centres, swimming pool and gyms across the UK. This role includes engaging with the venues delivering Good Boost to provide guidance and support on our products and services, mange the logistics of equipment delivery and collection, co-ordinate staff to complete on-line training, video calls with leisure venues to support on-site staff with questions or queries on Good Boost, review our performance data dashboard to report to your line manager and the team on Good Boost and venue performance, and deliver pro-active support for venues where needed. 

You will work closely with the Good Boost Development Team (clinicians and engineers) to ensure our products and services reflect the needs and wants of our existing and future customers by providing them with the feedback.

Main Responsibilities

The purpose of this role is to provide comprehensive support across a range of operational and administrative tasks to ensure smooth delivery of Good Boost exceptional customer service support. The role includes managing technical and logistical processes, supporting internal teams and customers, maintaining accurate inventory, and facilitating efficient handling of devices (tablet computers), documentation, and training resources. This position ensures effective communication, organisation, and problem-solving to efficiently meet operational and client needs.

Customer Training & Support: Provide administrative support for training initiatives, including managing user accounts, uploading training materials, and tracking employee progress and responding to customer support requests

Zen Helpdesk Support: Assist in managing Zen Helpdesk (digital support request system) tickets, responding to enquiries, and resolving technical issues or requests from internal teams or customers.

Equipment Setup: Assist in setting up Good Boost tablet computers, leisure facilities or other designated areas. Ensure tablets are configured correctly with the necessary software and applications.

Equipment Logistics: Prepare Good Boost equipment for deployment by packaging them securely and arranging for shipment or delivery to designated locations. Process return requests from customers or clients. Coordinate returns logistics, including issuing return labels, tracking returns, and updating records accordingly.

Inventory Management: Conduct regular stock counts and maintain accurate records of inventory levels. Coordinate with relevant departments to ensure adequate stock levels and minimise discrepancies.

Back Office Management: Manage administrative tasks related to the back office, including filing paperwork, organising documents, and assisting with data entry as needed.

Administrative Support: Provide general administrative support, such as answering phone calls, responding to emails, scheduling appointments, and assisting with other ad-hoc tasks as assigned.

Knowledge/ Qualifications

●Experience with Zen Helpdesk or similar ticketing systems preferred.

●Knowledge of inventory management principles and experience with stock counting procedures.

●Proficiency in basic computer skills.

●Strong organisational skills and attention to detail.

●Excellent communication skills, both verbal and written.

●Ability to work independently and prioritise tasks effectively.

●Previous experience in operational, programme delivery, customer success administrative support roles is desirable.

Skills and personal qualities

● Problem-Solving : Ability to resolve technical issues and logistical challenges effectively.

● Attention to Detail : Accurately managing inventory, setting up devices, and maintaining records.

● Organisation : Strong multitasking and time management skills to handle varied responsibilities.

● Communication : Excellent verbal and written skills for effective interaction with teams and customers.

● Customer Service : Professional and responsive approach to meeting customer and team needs.

● Technical Proficiency : Familiarity with helpdesk systems, tablet setup, and software configuration.

● Adaptability : Flexible and capable of managing shifting priorities and ad-hoc tasks.

● Teamwork : Collaborative attitude and ability to work well with internal departments.

● Independence : Proactive and self-motivated to handle responsibilities with minimal supervision.

Full PDF overview of job role click this link:

Full PDF overview of job role click this link:

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