Customer Operations Analyst Placement

2 weeks ago

Milton Keynes Buckinghamshire, United Kingdom Volkswagen Financial Services (UK) LTD Full time

JOB TITLE: Customer Operations Analyst Placement

LOCATION: Milton Keynes

CLOSING DATE: 2nd June 2024

SALARY: £22,250, 27 days holiday plus Bank Holidays, loan car scheme, pension and a discretionary bonus.

CONTRACT: July/August 2024 - July 2025

Are you analytical and looking for placement opportunity that gives you real experience for the future and the chance to improve our customer experience?

Working as part of our Customer Operations team, you'll join a team of enthusiastic specialists that support the delivery of management information, root cause analysis and trend analysis across the business. This is a key area for us as the work the team does helps drive and develop the delivery of good customer outcomes. We'll support you to get fully involved and you'll learn to provide reporting and analysis that is reliable, easy to interpret and articulates a clear story.

If you are studying a Business or Numerate related degree, enjoying reporting and want to contribute to the success of the enterprise then this could be the perfect placement for you.

What you could be doing:

Joining as an undergraduate in this role, you will get the chance to network and build relationships with stakeholders across the entirety of our business, to improve efficiency and oversight that the Quality Assurance team have across Customer Operations and delivering good customer outcomes. Here is what you will get involved with:

  • You will have an active involvement in all relevant projects understanding the impacts on customer outcomes across all business areas.
  • You will proactively develop and continuously improve outputs to anticipate the future needs of our internal stakeholders.
  • Identify the right input sources and deliver timely solutions and outputs which add value/meet business needs.
  • You will be proficient in multiple systems to extract, combine and analyse relevant data (don't worry, we'll give you training on these systems when you join)
  • You will be involved with continuous root cause and trend analysis based on customer outcomes, providing the insight into any risks identified as well as any areas of improvement which can ultimately enhance the customer experience/journey.

What can you bring with you?

  • You will be enrolled at a University which offers a 1 year industrial placement
  • Studying towards a Business or Numerate related degree
  • Aptitude for analysis with some analytical skills
  • Strong communication and presentation skills
  • Able to work with stakeholders at varying levels across the enterprise
  • Some Microsoft Excel skills would be great but we'll teach you some of this too
  • Ability to adhere to strict deadlines
  • Good self and time management skills will help you to succeed.

What we can offer you:

  • Salary of £22,250 per annum plus discretionary bonus and company pension scheme
  • A wealth of experience and a fun and sociable workplace to start your career
  • You'll be joining a group of 49 undergraduates so you'll have a large group of colleagues so that you can support each other throughout your placement year
  • Life Skills workshops, designed specifically for you as an Undergraduate
  • Access to a discounted loan car scheme
  • Chance to make a difference in the local community with various volunteering opportunities
  • Physical and mental health support with our Onsite Wellbeing Centre
  • Hybrid blend of working at our office based in Milton Keynes and working from home

What to expect from the assessment process:

Once you have decided our placement is for you, click the apply button and fill out some quick multiple-choice questions to support your application. We'll be in touch shortly after receiving your application to advise if you have been progressed to the next stage.

You will then be invited to complete an online video interview where you have the opportunity to tell us about you and your amazing qualities.

If you are successful after completing your video interview, you will be invited to attend an assessment centre at our Milton Keynes offices. Here, you will complete a Competency Based Interview, deliver a Presentation and take part in a Group Exercise. We'll provide you with appropriate support and guidance before you attend.

This process is designed to help both you and us decide if a placement at Volkswagen Financial Services is the best step for you to kick start your future

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by offering a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems.

We are committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

Please do not apply for more than one placement role. This will ensure that you are considered for the placement that you are most interested in and your skills are aligned to.

#J-18808-Ljbffr

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