CRM Specialist

3 weeks ago

Clapham Bedfordshire, United Kingdom Oliver's Travels Full time

Oliver’s Travels is currently hiring a Ski Chalet Specialist to join our dynamic and enthusiastic product team, focusing on our ski and alpine summer portfolio.
This is an exciting opportunity to work with hard-working, like-minded, and passionate travellers to grow and expand the Oliver’s Travels brand. Oliver’s Travels has been named in the Sunday Times Fast Track 100 companies and won multiple awards, including the Conde Nast Traveller Readers’ Awards Top 10 Villa Rental Companies.

This exciting role is perfect for someone who is confident, efficient and a keen negotiator, as well as being a lover of ski. Although not a requirement, it would be great also if you can speak at a conversational level of French.

The role of a Ski Chalet Specialist is varied. You will be required to work closely with our fast-paced Product Team. This role will be responsible for growing, maintaining, and developing our unique portfolio of chalet properties whilst ensuring its optimal performance at all times. Forging successful relationships with our suppliers and working collaboratively with wider teams at Oliver’s Travels will be key to contract new and existing product and achieve strategic targets. During the busy season, you will also be required to assist with incoming sales enquiries and make ski bookings.

We are seeking an exceptional candidate who will fully engage with our growing portfolio of chalets, with the opportunity to become an expert in each of their unique features and delight in sharing this knowledge with our team.

If this sounds like something you’d like to be a part of, we would love to hear from you

What you’ll be doing:
Actively developing and growing the chalet programme by contracting new (and existing) properties to the required brief and standards and securing optimal commercial terms and conditions
Liaising with property owners, suppliers and agents with queries and issues regarding property listings, contracts and terms and conditions
Managing and maintaining successful supplier relationships
Data entry (CRM, Salesforce, Booking System)
Adding/updating properties on our website (content, prices, availability) to help meet team targets and maintain product quality
Leading and innovate the way the chalet programme is presented on our website to ensure it stands out amongst the crowd
Assisting the sales team with queries regarding pricing, availability, and property listings.
Assisting with negotiating and arranging staff FAM, educational and product trips
Working with the Concierge team to offer additional services such as ski school, lift passes and ski hire ensuring the optimum commercial terms are secured
Working with the Customer Services team to monitor and act on any quality issues
Liaising with the marketing team on special offers and marketing campaigns
Promoting the company and always maintaining excellent working relationships with suppliers
Completing administrative tasks such as loading rates, publishing special offers, writing descriptions, etc.
Ensuring product is delivered and presented to a high standard (ie. proofing copy, data entry)
During the peak sales season, support with customer booking enquiries may be required

What you need (experience and skills):
Previous experience within the ski industry or extensive work experience within the Alps
Excellent negotiation skills
Data management and administrative skills.
Excellent organisational skills and ability to prioritise
Ability to take initiative, problem solve and be pro-active
Ability to successfully manage relationships with suppliers
Brilliant attention to detail
Excellent numeracy skills
MS Office Skills
Excellent English verbal and written communication skills.
In-depth knowledge of the most popular ski resorts in Europe

We'd also love to see (but it's not a requirement):
Full driving license is desirable
French speaker

Additional Information:
You’ll be working in a team of hard-working and passionate travelers from a range of countries in our Clapham office where breakfast, drinks and early finish Fridays all on the company
Working hours are usually from 9am-5:30pm, Monday to Friday
This is a hybrid role with a minimum of 3 days in the office each week.
Competitive salary plus Bonus.

Application Process:
Please attach your CV and cover letter to your application
First interviews will be conducted by Microsoft Teams Call
Following interview(s) will be held at our offices in Clapham

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