Service Desk Analyst

3 weeks ago

Halifax West Yorkshire, United Kingdom Michael Page (UK) Full time

About Our Client

Our client is a well-established public sector organisation based in Halifax . With over 5000 employees, they provide vital services to the local community and have a strong reputation for their commitment to staff development.

Job Description

Responsibilities:

  • Provide first-level contact and problem resolution for all users with hardware, software and applications problems.
  • Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
  • Conduct timely repair of IT equipment and peripherals that are not functioning properly.
  • Provide accurate and timely logging of problems and resolution for problems in the problem management database.
  • Escalate more complex problems to the appropriate support groups.
  • Help install and perform minor repairs to hardware, software, and peripheral equipment.
  • Support the roll-out of new applications, among other duties.

The Successful Applicant

A successful Service Desk Analyst should have:

  • A good understanding of Microsoft office suite.
  • Experience working in a Service Desk Analyst role or similar.
  • Excellent communication and problem-solving skills.
  • Knowledge of IT systems and infrastructure.
  • Ability to work well in a team and adapt to changing circumstances.

What's on Offer

Benefits:

  • Yearly salary ranging from £20,044 to £22,383.
  • Generous holiday leave and access to all benefits.
  • Opportunities for professional development with great training opportunities and growth within the company.
  • A positive and supportive company culture.

We welcome candidates who are eager to learn and grow in a supportive team environment. If you have the skills and experience necessary for this role, please apply. #J-18808-Ljbffr

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