Team Manager

3 weeks ago


Manchester, United Kingdom James Kay Associates Ltd Full time €38,000
Role: Customer Service Team Manager Hours: Monday to Friday 9-5.30 plus 1 Saturday per month Salary: £38,000 Plus bonus Location: Manchester, Hybrid 3 days office 2 days at home Type: Permanent Are you a highly motivated and experienced Customer Service Team Manager? As the Team Manager, you will be responsible for supervising and managing a team of customer service representatives and administration staff to ensure exceptional customer service delivery. What you will be doing: Supervise and manage a team of customer service representatives Collaborate with other departments to resolve customer issues and improve processes Conduct Coaching sessions focusing on better customer service and improving performance Develop a sense of accountability, ownership, and responsibility in your people to allow them to carry out their professional responsibilities, with the best interest of the customer in mind. You will need to be involved in projects and work that are outside of your team. You will have a responsibility to shape your departments strategy and work Collaborate with other departments to resolve customer issues and improve processes Handle escalated customer inquiries or complaints in a professional and timely manner Train new team members on company policies, procedures, and customer service best practices Foster a positive work environment that promotes teamwork and employee engagement What we are looking for: Excellent communication skills Proven experience in supervising and managing a customer service team Ability to effectively communicate with customers Strong leadership abilities with the ability to motivate and inspire a team Data Analytical skills to assess team performance metrics and identify areas for improvement and drive operational changes Responsible for own personal development and becoming a better leader Planning and organisation skills Able to create a customer focused high performing environment If you are an experienced customer focused leader who can drive a dynamic team to achieve results, please apply. James Kay Associates are working as a recruitment agency on behalf of our client.

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