Customer Service Representative
6 days ago
Reporting to the Inside Sales Manager (Utilities) you will serve as the key direct customer contact point for quotation and order processing and will be the primary liaison point with Channel Partners & customers in ensuring customer requirements are fulfilled. The Inside Sales Representative is responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical inquiries and order expediting whilst delivering a world class level of customer service to all internal and external customers.
Responsibilities include:
- Process customer orders in a timely and accurate manner including clarification and order entry, ensuring that part numbers, prices and lead times are correct and in line with our product offering.
- Review customer enquiries working with external sales, engineering, technical and other departments to produce sales quotations and provide to customers in a timely manner.
- Dealing with customer enquiries via email/phone relating to product and technical enquiries working alongside various departments including engineering, technical and external sales.
- Work to achieve KPI’s set for the individual and department, including time taken deliver quotation, and process orders etc.
- Proactively advise customers of re-schedules or delays affecting promised ship date.
- Review and validate quoted delivery prior to order entry in conjunction with system requirement and relevant departments.
- Implement all change orders, order cancellations and maintains existing sales orders and acknowledges processing of order changes to customer.
- Prepare and submit quotations which include quote tracking on SalesForce.com and liaise with external sales in the process.
- Advise/suggest best product application to meet customer needs.
- Work closely with external sales and internal departments to obtain timely answers for customers.
- Participate actively in the Crane Business System processes including Kaizen team involvement, problem solving, and recommending solutions to enhance and improve the quality of departmental and/or company-wide business activities.
- The successful candidate will have a strong background in customer service role, ideally with a technical product and be able to work using their own initiative with excellent time management and prioritisation skills. You must be able to communicate verbally and in writing complex and detailed solutions to people at all levels, both internally and externally and be able to demonstrate a high level of drive and a passion for delivering excellent customer service.
APPLICANTS MUST BE ABLE TO DEMONSTRATE EXCELLENT VERBAL AND WRITTEN FRENCH LANGUAGE SKILLS.
ABOUT US
Crane Building Services and Utilities (BS&U) is part of the Fluid Handling Division of Crane Co. founded in 1855, which is a global, multi-industry, New York Stock Exchange quoted company. We design, manufacture, package and market engineered flow control solutions for the HVAC and Utility sectors, with strong sales into key growth export markets.
The name Crane speaks of who we are, what we stand for and how our customers perceive us: A company with history and tradition, but also a company that is innovative, quality minded and one which acts with integrity and still holds to the resolution of its founder.
Crane Co. was founded on 4th July 1855 by Richard Teller Crane who made the following resolution:
"I am resolved to conduct my business in the strictest honesty and fairness; to avoid all deception and trickery; to deal fairly with both customers and competitors; to be liberal and just towards employees; and to put my whole mind upon the business."
The essence of this resolution is the business policy of Crane Co. today.
We believe that embracing inclusion and diversity is key to our success and as such we are seeking applications from candidates who will contribute their different backgrounds, cultures and experiences to our business.
-
Customer Service Representative
1 week ago
united kingdom Hartford Advisers Full timeCompany Description Hartford Advisers is a corporate research and advisory firm specializing in enhanced due diligence and background screening. We provide critical information to clients during the commercial decision-making process by analyzing companies and their leadership teams ahead of - or during - transactions, partnerships, and appointments. Role...
-
Customer Service Representative
4 weeks ago
United Kingdom Marriott International Full time £12,000Job Title: Customer Services RepresentativeJoin Marriott International, a world leader in hospitality, as a Customer Services Representative. In this role, you will be responsible for providing exceptional customer service to our guests, resolving issues, and ensuring a seamless experience.About the Role:We are seeking a highly motivated and customer-focused...
-
Customer Service Representative
4 weeks ago
United Kingdom Marriott International Full time £12,000Job Title: Customer Services RepresentativeJoin Marriott International, a world leader in hospitality, as a Customer Services Representative. In this role, you will be responsible for providing exceptional customer service to our guests, resolving issues, and ensuring a seamless experience.About the Role:We are seeking a highly motivated and customer-focused...
-
Customer Service Representative
4 weeks ago
United Kingdom John Bannon Pharma Limited Full timeCustomer Service Representative RoleAt John Bannon Pharma Limited, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.The ideal candidate will be responsible for:Providing exceptional customer service and support to our clientsResponding to customer inquiries and resolving issues in a timely and professional...
-
Customer Service Representative
4 weeks ago
United Kingdom John Bannon Pharma Limited Full timeCustomer Service Representative RoleAt John Bannon Pharma Limited, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.The ideal candidate will be responsible for:Providing exceptional customer service and support to our clientsResponding to customer inquiries and resolving issues in a timely and professional...
-
Customer Service Representative
6 days ago
united kingdom Swipe Say Easy Full timeDeliver Excellence: Customer Service Representative Needed! Are you passionate about helping others and providing top-notch customer service? We are seeking a dedicated Customer Service Representative to join our team. In this role, you'll be the voice of our company, assisting customers and ensuring their satisfaction. Responsibilities Respond to customer...
-
Customer Service Representative
4 weeks ago
United Kingdom Demesne Electrical Sales Limited Full time £26,000Job Title: Customer ServicesWe are seeking a highly organized and customer-focused individual to join our team as a Customer Services representative. As a key member of our sales and customer service team, you will be responsible for ensuring that all customer inquiries are handled promptly and efficiently.Key Responsibilities:Answer incoming calls and...
-
Customer Service Representative
4 weeks ago
United Kingdom Demesne Electrical Sales Limited Full time £26,000Job Title: Customer ServicesWe are seeking a highly organized and customer-focused individual to join our team as a Customer Services representative. As a key member of our sales and customer service team, you will be responsible for ensuring that all customer inquiries are handled promptly and efficiently.Key Responsibilities:Answer incoming calls and...
-
Customer Service Representative
2 weeks ago
united kingdom Reed- UNLIMITED Full timeDo you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress? We have an amazing opportunity for vibrant, hardworking individuals to join our team in Caldecotte, Milton Keynes, providing excellent customer service to an array of customers of well-known banks and...
-
Customer Service Representative
1 month ago
united kingdom Reed- UNLIMITED Full timeDo you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress? We have an amazing opportunity for vibrant, hardworking individuals to join our team in Caldecotte, Milton Keynes, providing excellent customer service to an array of customers of well-known banks and...
-
Customer Service Representative
4 weeks ago
United Kingdom Corporate Catering Contract Catering Full time €14Unlock Your Potential in HospitalityAre you passionate about delivering exceptional customer experiences and food services? We're seeking enthusiastic individuals to join our team as Hospitality Hosts on our Rail Catering Services.What We Offer:Competitive Pay: €13.84 per hour + Sunday premiumWork-Life Balance: 35 hours per week, 5 over 7 daysProfessional...
-
Customer Service Representative
4 weeks ago
United Kingdom Corporate Catering Contract Catering Full time €14Unlock Your Potential in HospitalityAre you passionate about delivering exceptional customer experiences and food services? We're seeking enthusiastic individuals to join our team as Hospitality Hosts on our Rail Catering Services.What We Offer:Competitive Pay: €13.84 per hour + Sunday premiumWork-Life Balance: 35 hours per week, 5 over 7 daysProfessional...
-
Customer Service Representative
6 days ago
united kingdom CheqUp Full timeJob Title: Customer Service Representative Salary: £26,500 per annum Hours: 42.5 hours per week, Monday to Friday, 9:00 to 17:30. Some weekend hours may be requested post-training. About Us: CheqUp is a trusted provider of specialist weight loss solutions, combining cutting-edge medication with expert guidance to support sustainable weight management and...
-
Customer Service Representative
6 days ago
united kingdom CheqUp Full timeJob Title: Customer Service Representative Salary: £10,000 per annum Hours: 15 hours per week on the weekends with a possibility to increase hours as required. **Please note the training for the first month is full time Monday to Friday 9AM to 5PM. About Us: CheqUp is a trusted provider of specialist weight loss solutions, combining cutting-edge medication...
-
Customer Service Representative
4 weeks ago
United Kingdom Dylan Hotel Limited Full time £13About Dylan Hotel LimitedWe are a luxury boutique hotel in the heart of Dublin, offering exceptional accommodation and thoughtful hospitality. Our team is passionate about delivering a five-star experience to our guests.Job Title: Front Desk ReceptionistWe are seeking a highly skilled and experienced Front Desk Receptionist to join our Welcome team. As a...
-
Customer Service Representative
4 weeks ago
United Kingdom Dylan Hotel Limited Full time £13About Dylan Hotel LimitedWe are a luxury boutique hotel in the heart of Dublin, offering exceptional accommodation and thoughtful hospitality. Our team is passionate about delivering a five-star experience to our guests.Job Title: Front Desk ReceptionistWe are seeking a highly skilled and experienced Front Desk Receptionist to join our Welcome team. As a...
-
German Language Customer Service Representative
4 weeks ago
United Kingdom Cpl Resources - Language Jobs Full timeJob Title: German Speaking Online Customer ServiceWe are seeking a highly skilled and fluent German speaker to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients in Germany and other German-speaking countries.Key...
-
German Language Customer Service Representative
4 weeks ago
United Kingdom Cpl Resources - Language Jobs Full timeJob Title: German Speaking Online Customer ServiceWe are seeking a highly skilled and fluent German speaker to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients in Germany and other German-speaking countries.Key...
-
Customer Service Representative
4 weeks ago
United Kingdom National Express Ireland Full time £30,000Customer Service AdvisorJoin National Express Ireland as a Customer Service Advisor in Dublin Airport and be part of a dynamic team that delivers exceptional customer experiences.About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible...
-
Customer Service Representative
4 weeks ago
United Kingdom National Express Ireland Full time £30,000Customer Service AdvisorJoin National Express Ireland as a Customer Service Advisor in Dublin Airport and be part of a dynamic team that delivers exceptional customer experiences.About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible...
