Marketing Retention Manager

About Us At Medius, we believe managing finance should be about strategy, not stress. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters — whether that's transforming the future of finance with AI or finding balance to go home on time.
Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all — the people who make it happen.
We're more than a software company. We're a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future.
We appreciate that 'empowering finance teams of the future' is an exciting endeavor, and we share it with everyone around us.
At Medius, you'll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you're passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work — your impact is global.
As a member of the Global Marketing team, the Loyalty & Retention Marketing Manager will develop a deep understanding of the Medius customer lifecycle and key customer personas in order to create innovative, high-value marketing programs to help ensure Medius customers get the most value out of their Medius solution(s).
The successful candidate has a passion for developing high-impact, integrated marketing programs to help drive customer loyalty and retention, is an expert at developing compelling customer content, and is an organized self-starter who thrives in a dynamic, fast-paced environment.
The right candidate will have a background in B2B cloud solutions – ideally with a background in AP Automation or Spend Management is an efficient multitasker and a great team player. This individual reports to the CMO and works closely with multiple teams across Medius including Digital Marketing, Marketing Technology, Field Marketing and the Customer Experience organization including Implementation and Customer Success.
Create a global, integrated marketing plan that drives customer adoption and optimization for key customer personas
Develop and execute high-impact marketing programs from concept development to campaign deployment, including managing agency relationships and budget
Track analytical campaign performance and reporting to measure and report on the results and ROI of all campaigns, effectively communicating to stakeholders in the business
Work with field marketing teams to understand unique market needs, drive program execution and facilitate best practice sharing
Collaborate with the Digital Team to develop content for the customer center and other customer content for Medius corporate web sites and the qualified chatbot
Build relationships at all levels across Marketing and customer success teams
Provide input to marketing automation systems capabilities, data needs and related processes to improve agility and time to market of lifecycle campaigns
Be aware of, and comply with, all corporate policies
S. in marketing, marketing communications, advertising, business or related degree
~7+ years marketing, marketing communications, advertising or related experience; Experience developing and executing successful marketing plans to drive customer loyalty and retention
~ Experience working in international marketing is highly desirable
~ Experience with CRM (Salesforce.com), marketing automation (Marketo/Eloqua), analytics and business insight tools (Domo/PowerBI/Tableau)
~ Previous experience with Accounts Payable automation, electronic payments, source to contract
~(S2C) and procurement software solutions (sourcing, contract management, supplier information management, procurement), and expense management solutions preferred
~ Proficiency in Microsoft Word, PowerPoint and Excel