Service Desk Coordinator
4 weeks ago
About our business
Proton (Southern) Ltd has been established for over 50 years and are located in central Southampton.
We are recognised specialists in the supply, service and repair of commercial glasswashers and dishwashers.
We provide rapid and competitively priced service and maintenance using our network of skilled engineers and have a busy service and parts department.
Role overview
We are looking for a customer focused individual to join our Service and Parts team.
Working as a part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer’s satisfaction.
We are looking for a professional and enthusiastic individual with previous experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.
Key tasks
• Handling Customer Queries in a polite and professional manner
• Logging jobs and booking engineer visits
• Updating relevant customer portals
• Generating and submitting repair quotes when required
• Supporting parts department
• Liaising with internal departments to resolve customer queries
• Achieving customer and business KPIs
• Updating customer online portals
Knowledge and Skills (what you know and what you can do)
Essential -
• Ability to provide outstanding levels of customer service
• Good organisational skills
• Good knowledge of the English language, both written and verbal
Desirable -
• Good level of computer literacy including Microsoft
• Excellent writing skills with the ability to use clear, concise language specific for the purpose and audience
Experience (what you have done)
Essential -
• Demonstrated ability to provide outstanding customer service
• Experience of working in a busy team; driven to achieve personal, team, and business goals
• Demonstrated experience of taking ownership of customer queries
Desirable -
• Previous experience of working in a high volume customer helpdesk capacity
Personal qualities (the way you think and act)
Essential -
• Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding
• Strong team player
• Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn
-
Service Desk Manager
4 weeks ago
Southampton, United Kingdom Digital Waffle Full timeService Desk ManagerSouthampton£35,000 - £40,000k (DOE)Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager The ideal candidate will have a strong background in IT support, as well as leadership experience, and a passion for delivering outstanding customer service.Responsibilities:Manage...
-
Service Support Engineer
4 weeks ago
Southampton, United Kingdom BDB Pitmans LLP Full timeWith over 300 years of legal experience, BDB Pitmans is a well-established top 60 firm with offices in London, Southampton, Reading and Cambridge. Across these locations, we are proud of our client focused approach which is at the heart of everything we do. Our mission statement, Building Better, shape what’s important to business, people and society and...
-
Customer Service Coordinator
4 weeks ago
Southampton, United Kingdom Net Recruit Full time**Your Company**: A growing, and highly successful engineering business has approached the NET Recruit team to assist them in their search for a Customer Services Coordinator, to report into the office located in the Hampshire area and covering the Southern region. Creating and maintaining products to an exceptionally high standard, this business is involved...
-
Customer Service Coordinator
4 weeks ago
Southampton, United Kingdom NET Recruit Full timeYour Company: A growing, and highly successful engineering business has approached the NET Recruit team to assist them in their search for a Customer Services Coordinator, to report into the office located in the Hampshire area and covering the Southern region. Creatingand maintaining products to an exceptionally high standard, this business is involved at...
-
Southampton, United Kingdom Compass Rock Full time**Lettings and Resident Services Specialist** **Key Responsibilities include**: - **Leasing support**:Assist the Leasing Manager at both lease up and stabilised properties with enquiries and viewings. To qualify and register enquiries and to book viewing appointments at our properties. - **Resident support**:The Resident Relations and Administration...
-
Downstream Chemicals
4 weeks ago
Southampton, United Kingdom Baker Hughes Full timeWould you like to improve our Technical Sales within Downstream sector? Are you passionate about optimizing client's relationships? Join a team that delivers essential services As a Leader in the Downstream Energy market space, Baker Hughes offers opportunities to grow in our high-performance organization. Our leading technologies and our...
-
Hire Coordinator
4 weeks ago
Southampton, United Kingdom Oyster Recruitment Full timeAre you a Hire Coordinator or an organised administrator with Hire and or Logistics experience and able to multi-task with exceptional attention to detail? Our client based in Southampton is looking for an exceptional Hire Coordinator / Administrator with strong coordination skills to join their extremely busy fun and friendly team to support their service...
-
Business Coordinator
6 days ago
Southampton, United Kingdom Comet Marketing Full timeAre you a master of coordination, ready to elevate your career in a role that values your organisational prowess and knack for seamless collaboration? We are on the lookout for an exceptional individual to join our team as a Business Coordinator. If you're someone who thrives on orchestrating efficient operations and is eager to take on a pivotal role in a...
-
Freight Coordinator
6 days ago
Southampton, United Kingdom Bennett & Game Recruitment Full timeBennett and Game are currently working with a leading International Freight Forwarder actively seeking an experienced Airfreight professional to join their successful team in the Hampshire area. Our client offer specialist and complete Supply-chain, Airfreight and Transport services on a UK and International coverage. The client have multi-million pound...
-
Airfreight Coordinator
6 days ago
Southampton, United Kingdom Bennett & Game Recruitment Full timeBennett and Game are currently working with a leading International Freight Forwarder actively seeking an experienced Airfreight professional to join their successful team in the Southampton area. Our client offer specialist and complete Supply-chain, Airfreight and Transport services on a UK and International coverage. The client have multi-million pound...
-
Operations Coordinator
4 weeks ago
Southampton, United Kingdom SDW Recruitment Ltd Full time**Operations Coordinator** Are you an experienced Operations Coordinator and looking to make their next career move and join a well-established company? Are you looking for a more challenging role? **_The Role:_** **_Essential Criteria:_** - Experience in Imports and Exports - Experience in Operations / Shipping - Analytical / Attention to detail - Good...
-
Technical Coordinator
1 month ago
Southampton, United Kingdom Connect It Utilities Services Full timeConnect it is seeking a motivated and detail-oriented Technical Coordinator to join our dynamic and client-focused team. Working in the technical team, to direct and coordinate the operation of building services and sustainable energy systems, ensuring the smooth delivery of our multi utility operations. Providing advice and guidance to the business and...
-
Field Service Engineer
3 weeks ago
Southampton, United Kingdom Search Consultancy Full timeThe expected duties and ideal experience for the successful service engineer are as follows: - Responding to machine failures within the agreed SLA - Training staff on sites showing the operational features of the equipment once it is installed - Liaising with the service desk to ensure calls are completed - Working towards a first-time-fix - Providing...
-
Sales & Logistics Coordinator
4 weeks ago
Southampton, United Kingdom Technical Resources Ltd Full timeWe are seeking a highly motivated Sales & Logistics Coordinator to join our clients team in Southampton. Our client is a reputable company in the logistics industry, and they are looking for a professional who is committed to delivering exceptional customer service. **We are looking for Sales & Logistics Coordinators with a minimum of 2 years’...
-
IT Support Analyst/Service Desk
4 weeks ago
Southampton, United Kingdom Endeavour Recruitment Solutions Full timeTechnologies: 1st line support Analyst C# visual basics SQL borland Microsoft Office SLA's KPI's Customer service Are you a looking for an excellent career opportunity? Our client, based in Southampton, specialising in delivering IT Technology solutions for payments in the retail sector, is recruiting for a 1 st line Technical Support Analyst to join...
-
Utilities Coordinator
7 days ago
Southampton, United Kingdom Moston Consultants Full timeObtain and anaylse existing underground service drawings - Have utility experience including CAT & Genny and iOSH trained for buried services - Run the business refinery permit process and internal permit system - Understand and establish methodology for excavation for permanent and temporary works - Coordinate effective team working through good...
-
Street Works Coordinator
4 days ago
Southampton, United Kingdom Solent Streetworks Full timeCompany DescriptionSolent Streetworks is a team of NRSWA, Permitting, and Noticing professionals in Southampton. Our mission is to deliver quality and excellence in Street Works management and coordination services. We offer tailored solutions that meet the specific needs of each business, including obtaining utility stats and safe digs.Role DescriptionThis...
-
Street Works Coordinator
19 hours ago
Southampton, United Kingdom Solent Streetworks Full timeJob Description Company Description Solent Streetworks is a team of NRSWA, Permitting, and Noticing professionals in Southampton. Our mission is to deliver quality and excellence in Street Works management and coordination services. We offer tailored solutions that meet the specific needs of each business, including obtaining utility stats and safe digs. ...
-
Street Works Coordinator
3 days ago
Southampton, United Kingdom Solent Streetworks Full timeCompany DescriptionSolent Streetworks is a team of NRSWA, Permitting, and Noticing professionals in Southampton. Our mission is to deliver quality and excellence in Street Works management and coordination services. We offer tailored solutions that meet the specific needs of each business, including obtaining utility stats and safe digs.Role DescriptionThis...
-
Street Works Coordinator
3 days ago
Southampton, United Kingdom Solent Streetworks Full timeCompany Description Solent Streetworks is a team of NRSWA, Permitting, and Noticing professionals in Southampton. Our mission is to deliver quality and excellence in Street Works management and coordination services. We offer tailored solutions that meet the specific needs of each business, including obtaining utility stats and safe digs. Role Description ...