Collections Claims Handler

4 weeks ago


Tonbridge Kent, United Kingdom enable recruitment | B Corp™ Full time

Job Description
Salary of £28,000
Hybrid working
Full time
We are working exclusively with an insurance company, who are looking for a Motor Claims Handler to join their team in Tonbridge. They are looking for someone who has at least 1 years experience in a similar role within motor claims.
You will have confidence answering inbound calls, dealing with administrative tasks, and previous experience with MS packages. This is an excellent opportunity to progress your career within a company with massive growth potential.
What you'll be doing
Process fire and theft claims in line with existing claims philosophy
Ensure that DPA, TCF and any other regulatory requirements are adhered to
Liaise with internal support team and external suppliers to ensure delivery of excellent customer service
Answer inbound calls from customers and representatives in a professional manner, answering queries, complaints and providing updates on claims
Be able to identify potential third party claims exposure in theft claims, specifically where stolen vehicles may be recovered damaged
Identity suspicious claims and flag them to the Fraud Investigation Team
What you'll need to apply
~12 months experience as a Motor Claims Handler
~ Tact and assertiveness when dealing with customers who may be distressed or angry
~ Ability to take on increased ownership and responsibility when necessary
~ The ability to work individually and proactively, as well as part of a team

What you'll get in return for your talents
~ Salary of £28,000 per annum

What next
Hit apply or contact Jess directly
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