Helpdesk Operative

1 month ago


Glasgow, United Kingdom Pertemps Glasgow Full time

Helpdesk Operative
Pertemps are currently working with a leading Glasgow based company who are looking to add to their Helpdesk team. You must be available to interview quickly and if successful start this permanent role ASAP. This role will be working on a rotational shift basis so you must be available to work weekends and evenings.
The role of Helpdesk Customer Service Advisor is a key position and responsibilities in this post will include the following areas:
Monitor and manage jobs and calls with a high focus on response times and operational performance.
Oversee jobs management, parts ordering and asset and PPM functions.
To ensure the accurate input of data and the completion of all relevant fields throughout each call.
To ensure compliance with the Call Script and adhere to Call Quality Monitoring guidelines.
Be able to help field teams with any query on jobs.
To ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem.


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