Technical Sales Support Specialist
4 weeks ago
Position: Full-time
We are looking for a motivated individual to spearhead customer account development. All company resources are at your disposal to help you succeed. A clear capability to support B2B sales, pipeline development, and lead generation is paramount to cannabis business experience.
Develops sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and explanations and escalating opportunity to territory manager
Work with VP of Sales to drive lead-generation and opportunity discovery strategies, including targeted market and localized geographic outreach and cold-calling.
Support Sales Team with new business development and follow-ups, appointment setting, and associated task assignment in CRM.
Answer phone, respond to e-mail inquiries, verify and enter lead/account information.
Develops accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features
Work in partnership with marketing team members to develop Account/Contact Tags for targeted marketing campaigns and support packages.
Account Development
Following the close of the sales order the person in this role is responsible for the following:
Customer onboarding management – Introduction of resources, schedule training service, closely monitor and support the first 90-days of ownership
~ Customer account success – Facilitate account check-in conversations, quarterly calls, identify account revenue development and referral opportunities, schedule training and retraining dates
Basic Technical Support
Address Level 1 support issues and escalation, inbound from customer or triggered via system intelligence,
~ Log escalated support need in SalesForce Customer Support Task Report
~ Monitor technical support ticket progress and support customer updates
~ Identify and escalate sales, application, and technical trends.
The ideal candidate has a technical sales background.
Experience in account development, inside sales or customer support required
Computer literacy is required, knowledge of SalesForce, LinkedIn, and Sales Navigator highly preferred
We are a New Hampshire based startup with a great team. Our cutting-edge analytical instrumentation offers quality control data to companies within the rapidly evolving cannabis industry. We offer a robust benefits package which includes health coverage, dental coverage, paid time off and equity participation to eligible employees.
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