Technical Specialist

2 weeks ago

London, United Kingdom Encore Global Full time

**Technical Specialist - Lighting (Production Team)**:
**Position Overview**:
The **Technical Specialist** is primarily responsible for technical delivery of an event, sometimes operating completely independently and sometimes leading a small team of Technicians in the delivery of event.

The role and responsibilities of a **Technical Specialist** will vary from event to event and can be interchangeable, depending on the experience, skills and complexity of an event, however, what differentiates a technical lead from that of a technician is primarily their knowledge and experience within a specific area and the ability to work independently to complete a project.

A **Technical Specialist** will be knowledgeable and have experience in the three core technical roles but will be a specialist in a technical (Lighting) capacity.

The **Technical Specialist** will be assigned to a project and will be responsible for all the technical communication and delivery of that assigned role. They will be proactive and a provide expertise to both internal teams and directly to clients.

All Technical and Production standards should be followed to support the implementation of processes and SOP’s that drive consistency in event production. In many cases, it will be the **Technical Specialist** that will be responsible for establishing those procedures and best practices.

This position will contribute and collaborate with the Production and Sales, Operations and Technicians in determining the appropriate technical requirements and communicating event execution plan with all parties.

The **Technical Specialist **will report to the **Technical Director/Senior Technical Project Manager;** however can also work with **Technical Project Managers** on more complex events, on an event by event basis.

This role includes moderate levels of travel, as attendance onsite (at venues and locations) to deliver services, is an necessity.

**Key Job Responsibilities****:

- Managing multiple projects simultaneously and ensuring that each project is completed successfully to a high standard.
- Lead specific projects (or aspects of projects) from initial brief to the final delivery.
- Be able to work independently of Technical management supervision as well as being part of a team.
- Providing input and guidance as an expert / specialist (to both internal and external teams).
- Produce documentation/guidelines detailing best practices, project plans and technical drawings.
- Managing some client liaison and communications, when leading a project directly.
- Determine and secure the resources required to successfully complete each project.
- Maintain focus on client needs by attending client meetings, creating and maintaining organized show documentation and responding to client concerns and questions.
- Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project.
- Assist sales and operations teams to help determine equipment needs and technical solutions for the project.

**Event Execution**
- Act as the Technical leader and a dedicated point of contact within an assigned capacity in Lighting.
- Manage all phases of event technical execution from pre-event prep through run of show to completion.
- Assume ownership of resource management (both hardware and associated crew) throughout the event.
- Communicate the project plan and manage client expectations.
- Manage all project changes, including schedule, equipment or workforce modifications.
- Mentor and communicate relevant Team members on event execution and best practices to help improve the knowledge skills and experience.
- Help establish Technical best practice and Production Standards.
- Conduct a post-event debrief internally and with clients to assess the overall project delivery and establish any ‘win, learns, changes’ and actively see future opportunities and leads.

**Financial Management**
- Manage resources (ie hardware and own time) to align with the approved budget and ensure all changes are communicated to sales for billing purposes.
- Actively seek ‘upsell’ opportunities and charge appropriately for additional work outside of the agreed scope.
- Assist with the completion of post-event client invoice. Work with Finance to ensure the prompt and accurate issuing of all invoices.
- Ensure compliance with all policies and procedures in force at the current time, including data security and GDPR, along with any confidentiality and non-disclosure agreements, as well as any health and safety (ie Covid-safe working) policies.

**Administrative & Training**
- Conduct an internal review and debrief and a client debrief for events, in order to understand what worked well and identify and areas for improvement/change.
- Continue to develop capabilities and expertise via internal resources (ie Encore university) and external sources (courses, internet research, user-groups and online forum)
- Partici

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