Motor Claims Handler

4 weeks ago


Tonbridge Kent, United Kingdom enable recruitment | B Corp™ Full time

Job Description

  • Salary of £28,000
  • Hybrid working
  • Full time

We are working exclusively with an insurance company, who are looking for a Motor Claims Handler to join their team in Tonbridge. They are looking for someone who has at least 1 years experience in a similar role within motor claims.

You will have confidence answering inbound calls, dealing with administrative tasks, and previous experience with MS packages. This is an excellent opportunity to progress your career within a company with massive growth potential.

What you'll be doing

  • Process fire and theft claims in line with existing claims philosophy
  • Ensure that DPA, TCF and any other regulatory requirements are adhered to
  • Liaise with internal support team and external suppliers to ensure delivery of excellent customer service
  • Answer inbound calls from customers and representatives in a professional manner, answering queries, complaints and providing updates on claims
  • Be able to identify potential third party claims exposure in theft claims, specifically where stolen vehicles may be recovered damaged
  • Identity suspicious claims and flag them to the Fraud Investigation Team

What you'll need to apply

  • 12 months experience as a Motor Claims Handler
  • Tact and assertiveness when dealing with customers who may be distressed or angry
  • Ability to take on increased ownership and responsibility when necessary
  • The ability to work individually and proactively, as well as part of a team

What you'll get in return for your talents

  • Salary of £28,000 per annum

What next

Hit apply or contact Jess directly

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