Process Improvement Specialist

4 weeks ago

London, United Kingdom Checkout Group Full time
Process Improvement Specialist - Merchant Risk
  • Full-time
  • CKO Department: Client Services

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Checkout.com is looking for a strategic-thinking, resourceful, and highly-driven Process Improvement Specialist - Merchant Risk to help drive process improvement and efficiency across Client Services. This is an outstanding opportunity to be part of a small, impactful team passionate about driving operational excellence

The ideal candidate is an independent, hard-working individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you're eager to join a growing, fast-paced, start-up company and contribute to crafting its future, this is the role for you to make a difference

How you'll make an impact:

  • Identifying business process challenges through data analysis and collaboration with stakeholders.
  • Taking existing processes, unwinding, rebuilding and reimagining them so that they result in a world class Merchant experience.
  • Ensuring our process flows are frictionless for teammates, by creating step-by-step instructions/guides and documentation for use globally
  • Providing clear and concise presentation of findings and design plans to stakeholders globally.
  • Supporting and collaborating with key stakeholders in Merchant Risk Operations by proactively bringing ideas and tangible actions to improve the business and performance.
  • Identify areas for improvement in the current merchant onboarding journey and credit risk lifecycle, and work with relevant business partners to implement the required changes

About you:

  • Have a minimum 2 years previous experience in Merchant Risk Operations, preferably within one of the following areas: Underwriting, Disputes or Credit Risk.
  • 1-2 years of process excellence experience, ideally managing processes and projects across multiple global units.
  • Experience in developing and designing process outlines, flowcharts and implementation procedures.
  • Experience of working in a fast-paced and ambiguous environment where you've successfully managed, coordinated, executed and maintained projects in a deadline-driven environment.
  • You are a mission driven individual who will demonstrate and drive the CKO culture with your colleagues.
  • Bachelor's degree or equivalent experience required.
  • Experience of merchant acquiring or payments processing risk will be beneficial.

Apply without meeting all requirements statement

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

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