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Customer Training Support Advisor

4 months ago

Farnborough Hampshire, United Kingdom Hays Full time

Hays is delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Hays are recruiting for an exciting opportunity for a Customer Service Advisor (Group Car Scheme) to join our client on an ongoing long-term temporary assignment.


Our client is continually evolving, with ambitions for growth that require our proactive Group Car Schemes team to help meet and support these exciting challenges. This role will play a pivotal part in our success as you will be responsible for the administration of a comprehensive Group Car Scheme.

Provide a highly professional level of service to each customer by understanding the inquiry (telephone or email); Administering Group Employee Vehicle related Operational activities, HR activities such as GSCO processes, Salary deductions, Fuel Cards & Driver Licence checking.


~ Liaise with external suppliers and partners to ensure continuity of service. Administration of specific GCS projects in addition to daily Operational activities.


~ Responsible for delivering positive weekly & monthly KPI’s for Group Car Schemes.


~ Build and maintain relationships with internal/external customers and suppliers to ensure an optimised level of service delivery and cost reduction.


~ Ensure high accuracy and quality of work whilst identifying potential opportunities for process improvements that enhance our customer service offering.


Proven, relevant experience in a telephone-based sales or customer service role is essential. Additional experience gained in the Automotive or Financial Services industry is desirable.


~ Capable of positive negotiation with a sales through service attitude and proficient telephony skills.


~ Well-developed analytical and information gathering experience as well as possessing a good commercial awareness and an entrepreneurial spirit.


~ Passionate about what you do and about delivering an outstanding level of customer service for both internal and external customers.


~ Great eye for detail with sound knowledge of all Microsoft Office packages.


Till end of the year (possible 12 months rolling contract extension where you will be engaged via Hays)
Hybrid working: 2 days in the office - 3 days at home is an option after training (1-3 months) based on a blended approach.
38 Per Hour


Pension
Free parking
35 Days Holiday