Training Manager

3 weeks ago

Nottingham, United Kingdom Capital One (Europe) plc Full time

As a Training Team Manager you will play a crucial role in leading a team that delivers impactful learning experiences within Capital One. The role is responsible for overseeing a team of training facilitators who deliver engaging and effective training sessions to our customer facing agents.
They ensure that facilitators are equipped with the necessary skills and resources to deliver high-quality training experiences, and they coordinate with various stakeholders onshore and at our offshore partner sites to meet organisational training objectives.
So if you want to be part of a team that delivers engaging and effective learning solutions, then the role of Training Team Manager could be what you’ve been looking for.
Team Management: Lead and manage a team of training facilitators, providing guidance, coaching, and support to enhance their facilitation skills and professional development.
Training Delivery: Coordinate the scheduling and delivery of training sessions, ensuring that facilitators are prepared and equipped to deliver engaging and effective training experiences.
Quality Assurance: Establish standards for training delivery and evaluate facilitators' performance through observation, feedback, and performance metrics to ensure consistent quality.
Stakeholder Collaboration: Collaborate with internal and offshore stakeholders, such as content designers, subject matter experts, service and training delivery leads, to understand training needs and objectives and ensure alignment with organisational goals.
Continuously evaluate and improve training delivery methods based on feedback, industry best practices, and emerging trends in adult learning.
Compliance: Ensure that training programs comply with relevant regulations, standards, and company policies.
Technology Integration: Stay current with learning technologies and tools, and leverage them to enhance the delivery and accessibility of training programs.
Proven experience in training facilitation and people leadership.
Strong facilitation skills and the ability to engage and inspire learners in a variety of formats, including in-person, virtual, and blended learning environments.
Excellent communication, interpersonal, and coaching skills, with the ability to provide constructive feedback and support facilitators’ professional growth.
Knowledge of instructional design principles and adult learning theories.
Familiarity with learning management systems and training technology platforms.
Ability to manage multiple projects and priorities in a fast-paced environment.
Certification in training and development is desirable but not essential.
Please note, occasional travel to deliver training at our offshore vendors in India may be required as part of this role.
This is a permanent position based in our Nottingham offices.
We have a hybrid working model which gives you flexibility to work from our offices and from home.
We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.
Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café
Building diverse and inclusive teams is the right thing to do and the smart thing to do. That’s why we make our recruitment process fair and accessible. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
Women in Tech – promoting an inclusive environment in tech
EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace. Capital One Financial is made up of several different entities. At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
#

  • Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom Buttercups Training Full time

    This is a rare opportunity to join a growing SME that is achieving great things whilst supporting a healthy work-life balance. We are the number 1 provider in our sector, GPhC accredited for our pharmacy programmes, listed as a main provider on the register of apprenticeship training providers, Matrix accredited, and immensely proud of our recent Ofsted...

  • Customer Service Advisor

    2 days ago

    Nottingham, United Kingdom Buttercups Training Full time

    Work from beautiful Buttercups House for a market leading pharmacy services training provider as a Customer Service Advisor. This is a rare opportunity to join a growing SME that is achieving great things whilst supporting a healthy work-life balance. We aim to make it easy for pharmacies across all healthcare sectors to access mandatory training to...

  • On-programme Advisor

    5 days ago

    Nottingham, United Kingdom Buttercups Training Full time

    **Main purpose of job** To perform a variety of administrative duties ensuring compliance to the apprenticeship funding rules and to provide guidance to internal and external stakeholders to support apprentices to achieve their programme. **Duties include**: - Providing guidance to external and internal stakeholders on apprenticeship requirements -...

  • IT and Training Coordinator

    7 days ago

    Nottingham, United Kingdom Q Care Assist Full time

    **About us** Q Care Assist is a fast growing social care business in Nottingham. We are professional, innovative, customer-centric. Our work environment includes: - Modern office setting - Growth opportunities - Wellness programmes - Relaxed atmosphere - Company perks **Responsibilities**: - Develop, implement and maintain training programmes for...

  • Shared Services Assistant

    5 days ago

    Nottingham, United Kingdom Buttercups Training Full time

    **Shared Services Assistant** **What is involved in this position?** As a Shared Services Assistant you will provide administrative support to various departments within Buttercups Training. If you are an administrative all-rounder who loves a variety of different tasks then this is the role for you. Duties include: - Service Desk management - Support...

  • Senior Manager

    4 days ago

    Nottingham, United Kingdom Blusource Professional Services Ltd Full time

    Job Title: Accounts Senior to Manager An excellent accounts job vacancy has arisen, commutable from Nottingham, Newark, Bingham, Grantham and the surrounding areas. The firm are friendly, flexible and popular employer who are keen to offer good training and support, whilst being part of a large national corporation. The role will be predominantly...

  • Accuracy Checking Support Tutor

    4 weeks ago

    Nottingham, United Kingdom Buttercups Training Full time

    **Purpose of the job** The purpose of the Accuracy Checking Support Tutor is processing digital submissions and correspondence relating to Buttercups suite of accuracy checking programmes. **Main Duties**: The accuracy checking support tutor will undertake the following duties: - Maintain learner records in OneFile, Campus, and Notes. - Provide a timely...

  • Receptionist

    4 weeks ago

    Nottingham, United Kingdom DBC Training Full time

    **JOB TITLE**: Receptionist **DEPARTMENT**: Employability **REPORTING TO**: Senior Business Manager **LOCATION**: Nottingham **PURPOSE OF JOB**: To provide a warm, welcoming front of house service whilst supporting the employability team with administrative duties related to our delivery offers. **KEY ROLES AND RESPONSIBLITIES**: - Receptionist duties:...

  • Training Consultant

    3 days ago

    Nottingham, United Kingdom Saleslogic Full time

    The CompanyWe are working with a rapidly growing company that offers a cloud-based, ERP software, that is disrupting the existing market. The management team has an impressive track record of success and is well backed.Their solution is built for the cloud, faster to implement, integrates easily with other systems, offers automatic updates, is easy to use...

  • Maths

    3 days ago

    Nottingham, United Kingdom Orange mooon training Full time

    Key Facts Location Nottingham Job Type Full Time Pay Salary £27,500 to £33,500 pa depending on qualifications and experience Start Date ASAP Hours 37.5 hours per week Contract Type Permanent Job Reference MEFS2411 Closing Date 11th December 2023 About this role Working collaboratively, you will standardise Maths and English assessment...

  • Learning Coach

    5 days ago

    Nottingham, United Kingdom Pitman Training Group Full time

    Inspire people to achieve their career goals. We have been transforming careers for 180 years! Pitman Training are looking for a highly motivated, ambitious and driven Learning coach to work in our Nottingham centre. We are a Training SuperBrand and to support our continued success and growth, we are looking for a Learning Coach to join our friendly and...

  • Apprentice Pharmacy Assistant

    7 days ago

    Nottingham, United Kingdom Woodspeen Training Limited Full time

    As a Pharmacy Assistant, you will play a vital role in supporting the pharmacist and ensuring the safe and efficient operation of the pharmacy. You will have the opportunity to provide quality patient care and contribute to the overall well-being of our community. Join our team today as an apprentice and make a difference in the lives of others! - Dispensing...

  • Apprentice Pharmacy Assistant

    4 weeks ago

    Nottingham, United Kingdom Woodspeen Training Limited Full time

    **Vacancy Reference - SM0101** **Please remember your vacancy reference as you will need it when applying.** Job description **Working week** Monday - Friday, some Saturday work maybe required. Days and shifts to be confirmed. Expected duration 15 months **Vacancy description** Duties to include: - Support with patient consultations - Dispensing...

  • Children's home Deputy Manager

    3 weeks ago

    Nottingham, United Kingdom SGS Care Ltd Full time

    Working Week: Mon-Fri Shifts: Over Mon-Sun, including BH, 40 hours per week excluding sleeps Level 3 Diploma in Residential Child Care and Level 5 Diploma in Leadership and Management for Residential Childcare (or willingness to complete Level 5 within 2 years) Experience: Minimum of 3 Years in Residential with Children or Young Adults UK Driving...

  • Training Executive

    4 weeks ago

    Nottingham, United Kingdom CPJ Recruitment Full time

    Telesales Executive - service contracts The Role of Telesales Executive * This is an office based telesales role work as part of a dynamic sociable team. * Office hours are 8am-5pm * You will be responsible for speaking to clients over the phone, building relationships and identifying new business opportunities. * You will be tasked with making...

  • Apprentice Pharmacy Assistant

    5 days ago

    Nottingham, United Kingdom Woodspeen Training Limited Full time

    Your main responsibilities will be ensuring the smooth running of the dispensary, dispensing medication effectively and safely, managing stock levels and be another expert for our customers to talk to, providing healthcare advice and services at the counter. Dispensing and supply of medicines and medicinal products; working within a team; communicating and...

  • Specimen Reception Training Lead

    3 weeks ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 5 **Main area** - Pathology - **Grade** - Band 5 - **Contract** - Permanent - **Hours** - Full time - Flexible working 37.5 hours per week (Out of hours working may be required) - **Job ref** - 164-5168327**Site** - QMC and City Campus - **Town** - Nottingham - **Salary** - £27,055 - £32,934 Per annum - **Salary period** - Yearly - **Closing** -...

  • Specimen Reception Training Lead

    5 days ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 5 **Main area** - Pathology - **Grade** - Band 5 - **Contract** - Permanent - **Hours** - Full time - Flexible working 37.5 hours per week (Out of hours working may be required) - **Job ref** - 164-5168327**Site** - QMC and City Campus - **Town** - Nottingham - **Salary** - £27,055 - £32,934 Per annum - **Salary period** - Yearly - **Closing** -...

  • Apprentice Pharmacy Assistant

    6 days ago

    Nottingham, United Kingdom Woodspeen Training Limited Full time

    **What will the apprentice be doing?** - Support with patient consultations - Dispensing medicine - General admin - Dealing with over the counter and phone enquiries - Use of the computer and the pharmacy specific software - Checking off and unpacking orders - Stock management - Date checking of stock - Processing NHS prescriptions **What training will the...

  • Training Supervisor Vacancy

    2 days ago

    Nottingham, United Kingdom Citizens Advice Broxtowe Full time

    Training Supervisor Vacancy £24,750 per annum (pro rata for part time) Permanent role 37 hours per week full time (24-28 hours per week would be considered) A rare opportunity to join an innovative and forward thinking local Charity. The successful applicant will be responsible for the selection and recruitment of volunteers, ensuring volunteers are...