Financial Policy Specialist

2 weeks ago

London, United Kingdom Liberty Specialty Markets Full time

Employment Type: Permanent
Employment Type: Full time
Role Title: FINPRO Senior Claims Specialist
Department: Claims
Team: Commercial
Type: Permanent
To help achieve our vision of being a leading provider of commercial claims solutions, delivering a first class claims handling service.
· Handling and resolving claims efficiently and fairly in accordance with the Claims Charter/Code of Conduct and Claims Process Guidelines.
· Working closely with the FINPRO Claims Managers and Head of Commercial Claims to deliver corporate goals whilst promoting LSM’s core values. The role will require strong technical knowledge, a flexible approach and sound claims handling judgement across all FINPRO lines (Cyber, PI, FI and D&O) to ensure outstanding customer service at all times.
Liberty Specialty Markets Claims department handle claims through all stages from initial notification to conclusion including; analysis of new notifications, coverage, liability and quantum, establishing and monitoring appropriate reserves and making claims payments as required.

Proactively handling of a cross section of FINPRO claims from first advice to closure, investing the necessary level of expertise required to investigate coverage, liability, quantum and strategy aspects of a file
· Follow at all times applicable claims reserving philosophy and claims standards with appropriate referral
· Liaising closely with relevant stakeholders throughout the life cycle of the claim. Promote the LSM Claims Charter and Code of Conduct delivering excellence in client service.
· Works with Claims Manager and Head of FINPRO as required.
· Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.
Requires advanced knowledge of claims handling concepts, practices, procedures and techniques, including, but not limited to coverage issues, product lines, marketing, IT and product competition within the marketplace. ?
· Willingness to mix tasks and work in a changing environment to achieve the efficient operation of the claims team
· Ability to decide the complexity of claims on prescribed rules.
Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. Offering a vibrant and inclusive environment and committing to their career development.
Promoting diversity, equity and inclusion (DEI). OurInclusion Matters frameworkand employee-led networks strengthen the diversity of our workforce and our inclusive environment.
Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

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