Technical Services Manager HVAC

2 weeks ago


Shepperton Surrey, United Kingdom Reed Full time

Technical Services Manager - HVAC

Recruiting a Technical Services Manager with expertise in HVAC to deliver exceptional service to clients and provide technical support and guidance to operations, sales, and engineering teams. This role is pivotal in contributing to the development of the technical capability of theworkforce and ensuring service delivery excellence.

Day to Day of the Role:

  • Oversee an operations team, managing their service delivery and diary.
  • Establish and support a team of engineers to deliver works to clients effectively.
  • Foster strong working relationships with the Sales and Engineering team, offering ongoing technical support and conducting site visits as needed.
  • Develop lead engineers to support the Technical Services Managers and enhance their teams’ skills.
  • Provide technical assistance to Operations, Sales, and Engineering teams, resolving escalated technical issues, including warranty matters.
  • Oversee large and/or complex repair jobs from order receipt to completion.
  • Work with Supervisors and Lead engineers to improve engineering teams’ capabilities, including organising training and skills improvement sessions.
  • Maintain approved tool lists, monitor compliance, and manage supply costs.
  • Provide support during the absence of other Technical Services Managers and ensure time-critical processes are followed by the team.
  • Complete additional tasks as requested by management.

Required Skills & Qualifications:

  • Proven knowledge of air conditioning systems.
  • Strong leadership skills with the ability to encourage and control team contributions.
  • Logical approach to fault finding.
  • Excellent interpersonal, written, and verbal communication skills.
  • Self-motivated with a flexible approach to work requirements.
  • Customer-focused with a commitment to delivering the highest levels of service.

Benefits to include:

  • Company vehicle.
  • 33 days holiday per annum, including Bank Holidays.
  • Bonus scheme.
  • Pension
  • Health screening

To apply for the Technical Services Manager position, please submit your CV or contact our Staines office

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