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People Services Helpdesk Manager

4 weeks ago

Tonbridge amp Mallin Kent, United Kingdom Vistry Group PLC Full time

We have an exciting, new opportunity for a People Services Manager to join our team within Vistry Services, at our West Malling office in Kent. As our People Services Manager, you will be responsible for managing the People Services Team to successfully deliver our People Services vision. You will push to ensure the service provided to the Vistry People Team and the broader business is consistent, highly professional, and meets or exceeds FTSE100 standards. We are pleased to say, this role can accommodate agile working arrangements.

Competitive basic salary and annual bonus
Company car, car allowance or travel allowance
Agile working possible (dependent on role)
Up to 33 days annual leave plus bank holidays
Private Healthcare
Enhanced maternity, paternity and adoption leave
Competitive contributory pension scheme
Life assurance - 4 x your annual salary
Share incentive schemes
Behave in line with our company values - Integrity, Caring and Quality
Proven track record of working within and moving on to successful management of a Shared service team
Familiarity with HR software and systems, as well as a good understanding of employment laws and regulations
Ability to engage and manage relationships with various stakeholders, including senior management
Motivational and supportive management skills
Worked within a similar industry to construction, multi-regional, remote workers etc.
Experience of ICIMS Applicant Tracking System
Experience of having worked within a large business 3500+More about the People Services Manager role…

Regulatory Compliance: Ensure all regulatory and legislative obligations are met.
Team Support and Culture: Proactively support the team, fostering a culture of inclusion and engagement. Serve as the link between senior stakeholders within the People team and the wider business, and the People Services Team to provide prompt and practical solutions to high-level enquiries. Gather insights on how to better support their needs.
Process Management: Implement, manage, and review People Services documented processes. Utilize systems and data to identify development areas and drive continuous improvement in service efficiency and effectiveness.
Provide regular updates to the business through newsletters, intranet posts, and meetings to keep everyone informed about People Services activities and initiatives.
GDPR Compliance: Ensure data processed and controlled by and within the People Services Team complies with the seven key principles of GDPR regulations. Address non-compliance in conjunction with Data Protection and Privacy guidance.
Service Delivery Lead: Develop, publish, and embed customer service standards for all customer-facing People Services tasks. Service Design Management: Oversee the design of People Services, leveraging automation and advances in digital technologies.
Data-Driven Improvement: Utilize People Systems and available data to identify areas for development and improvement in People Services. Lead these developments with a focus on continuous enhancements within the team and the services offered.
Regularly evaluate current and future People needs, using data and insights to ensure appropriate resources are available to consistently deliver high-quality service.
Right to Work Compliance: Responsible for ensuring all employees have the legal right to work in the country. Maintain up-to-date records and documentation to comply with immigration laws and regulations.
KPI and SLA Monitoring: Maintain and improve People Services templates within the Applicant Tracking System. Ensure the accuracy of various Terms and Conditions templates and both automated and ad-hoc email templates.
Self-Audit: Conduct biannual self-audits of People Services process compliance.
Salary and Bonus Processes: Collaborate with the People Data Analyst to assist in the annual salary and bonus review, as well as in year regular bonus payment processes. Liaise with senior stakeholders to ensure timely and accurate data delivery to the Payroll team.
Information Management: Responsible for the accurate and timely bulk upload of colleague communication to the self-service portal as required.
Develop and implement campaigns to inform the business about the roles, responsibilities, and services provided by the People Services team.
Legal and Best Practice Updates: Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.

You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process.